Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Falkirk (FK), Aberdeen (AB), Newport (NP), Southampton (SO), Hereford (HR), North/Northwest Wales (LL), York (YO), Bath (BA), Blackpool/Lancashire (FY), Leicester (DE, NG & LE), Darlington/Northallerton/Catterick/Bernard Castle/Richmond (DL), North & West Central London (N & WC)
Salary banding: £35,950
Experience: Fully Qualified Smart Energy Engineer
Working pattern: Full-Time
Reporting to: Smart Team Manager
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Customer Centric, Specialist, Rewarding
Top 3 qualities for this role: Communication, Safety Originated / Technical, Resilience
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences, and backgrounds to join us.
Teamworking for the planet
We’re offering an exciting opportunity to join OVO as a qualified Smart Energy Engineer. As a Smart Energy Engineer, you’ll be working at customers' homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
This role in a nutshell:
You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers, offering amazing Customer Service, carrying out Smart installs, and providing fantastic energy efficiency.
You will report directly into the Metering Team Manager. As a team, you will hold responsibility for safely carrying out smart metering installations and maintenance, providing fantastic customer service, and offering energy efficiency to our customers.
You’ll be working 42.5 hours per week based in one of the areas above; some travel may be required for training, team connections, and to support our customer demand. The role also involves driving one of our EV vans for work purposes only.
You must be able to communicate clearly and concisely, demonstrating sound decision-making skills. You will act as a problem solver, taking responsibility for your work and constantly driving positive outcomes.
Your key outcomes will be:
* Being a passionate advocate of OVO’s Plan Zero and energy efficiency, delivering the highest possible level of customer satisfaction.
* Engaging with our customers on the benefits of smart meters, including how to monitor and reduce their energy consumption.
* With support and coaching from mentors and your Manager, you will continue to develop.
* You’ll be responsible for the whole customer experience, ensuring you have the right materials stocked in your van and a proactive approach to pre-visit communication.
* Adapt working methods to install Smart metering systems in various customer environments. Identify unsafe conditions and take appropriate actions.
* Collaborate with peers and colleagues while having a flexible and responsive approach to ensure we deliver on our customers’ needs.
* Be a self-starter and take ownership to work on your initiative by regularly refreshing your knowledge and skills.
* Carry out risk assessments to ensure safety for yourself, customers, and their property.
* Preferable experience on RTS/MRMM/THTC.
Systems: Safety Culture, Bybox, Zeno, Smartphone / handheld device
You’ll be a successful Smart Energy Engineer here at OVO if you…
* Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
* Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer.
* Hold a current full manual driving license (with up to 6 points), valid in the UK.
* Have a strong desire to learn and develop, using creative thinking and adapting to new ways of working.
* Demonstrate key behaviours that align with our OVO values, including a focus on collaboration and problem-solving.
* Value different perspectives and create an inclusive working culture.
* Are comfortable talking to and helping our customers in their homes.
* Are great at multitasking and managing your time effectively.
Let’s talk about what’s in it for you
We offer plenty of green benefits and progressive policies to help you feel like you belong at OVO. We provide 9% Flex Pay on top of your salary – 4% is auto enrolled into your pension, and the remaining 5% is available for flexible benefits.
Here’s a taster of what’s on offer:
34 days of holiday (including bank holidays).
For your health: Healthcare cash plan or private medical insurance, critical illness cover, life assurance, health assessments, and more.
For your wellbeing: Gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more.
For your lifestyle: Extra holiday buying, discount dining, home & tech loans, and charitable donations.
For your home: Up to £400 towards any OVO Energy plan, plus discounts on solar, smart thermostats, and EV chargers.
For your commute: Deals on ultra-low emission car leasing, cycle to work scheme, and public transport season ticket loans.
For your Belonging: We have 8 Belonging Networks at OVO, led by our people for our people.
Oh, and one last thing...
If you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!
If you have any additional requirements, please let us know on the application form; we want to make the process as easy and comfortable for you as possible.
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