Job summary
What is the Volunteer to Career (VtC) programme? The Volunteer to Career (VtC) programme is brand new to the Trust. It's an excellent way for people who would like to work for NHS gain relevant experience and skills, complete online training and volunteer for a minimum of 60 hours (approx. 3 hours per week) and on successful completion of the programme will be interviewed (if desired) to join our bank register as a Casual Admin Assistant. Who is eligible to apply for the VtC programme? The VtC programme is open to anyone who is interested in a career within the NHS. Volunteers who would like to volunteer in our administration offices should be able to commit for at least 60 hours for a minimum of 3 months, be over 16 years old, have the right to work in the UK, and be ready to go through recruitment checks. The VtC programme is designed to provide volunteers with the right support and resources to help them succeed and find employment within the NHS. What is the purpose of this role? The main purpose of this role is to provide administrative support to the necessary department. Under the guidance of the Volunteer lead, the volunteer will undertake a variety of tasks including filing, processing forms, answering queries via email and telephone etc.
Main duties of the job
What tasks can this role include?
General administration, which may include:
1. Welcoming visitors and helping with general enquiries
2. Liaising with depts./staff/other organisations
3. Filing of notes/papers
4. Photocopying and scanning
5. Opening mail
6. Answering telephone enquiries (internal & external) & making calls
7. Helping staff and visitors access appropriate resources within the department
8. Assist in training of other volunteers/students if applicable.
9. Promote good communication skills through personal development and commitment to provide the highest level of service possible, protecting confidentiality of patient information.
10. Other administration tasks relevant to the individual dept following instruction/training
About us
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.
11. Being a clinically led organisation
12. Quality and safety at the heart
13. A positive patient experience every time
14. A great place to work
15. Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust's sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.
We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.
Job description
Job responsibilities
Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
16. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.