Operations, Technical Support & Administration Manager
3 days ago Be among the first 25 applicants
About Us
We are a rapidly growing manufacturer of surgical and dental loupes, recently expanding our operations to the United Kingdom. As a global leader in our field, we combine cutting-edge innovation with an unwavering commitment to our clients' wellbeing and professional success. As we expand our presence in the UK, we seek a dynamic individual to establish and manage our operational foundation.
Position Overview
We are looking for an experienced Operations Manager to oversee UK office operations, provide technical support, and lead administrative functions. This role will report to the UK Country Manager and play a key role in supporting the sales team and our customers.
Key Responsibilities
Operations Management
1. Establish and manage office operations, procedures, and workflows
2. Oversee inventory, logistics, and supply chain functions
3. Collaborate with global headquarters on operational matters
4. Create and maintain operational budgets, sales reports, and performance metrics
Technical Support
1. Provide technical assistance to internal teams and customers
2. Coordinate with manufacturers on product inquiries
3. Handle product returns, technical issues, and customer service escalations
4. Maintain a technical product knowledge database
5. Manage CRM and ERP systems
6. Support sales teams across UK territories
7. Work closely with Accountants and Bookkeepers
8. Oversee office facilities and equipment
Required Qualifications
1. 5+ years of operations management experience in a small to medium-sized company
2. Proficiency with ERP systems and sales management software
3. Advanced Microsoft Office skills (Excel and PowerPoint)
4. Strong technical aptitude and problem-solving skills
5. Experience in the medical device or healthcare industry preferred
6. Bachelor’s degree in Business, Operations Management, or related field
7. Strong organizational, multitasking, and communication skills
Personal Qualities
1. Independent, self-motivated, and proactive
2. Fast learner, particularly in technical areas
3. Excellent problem-solving and analytical skills
4. Ability to manage multiple priorities under pressure
What We Offer
1. Comprehensive benefits package and training programme
2. Opportunity to shape a growing organization
3. Modern office environment in West Yorkshire
Location
Based in Leeds/Wakefield, UK
To apply, submit your CV and cover letter outlining your relevant experience in operations management, technical support, and administrative leadership.
Equal Opportunity Employer
Send your CV to: carrer@admetec.com
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Medical Equipment Manufacturing
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