Position Title: Homelessness Project Worker
Location: Loughborough
Hours of duty: 25 hours per week until 31.03.25 and then dropping to 20hrs per week from 01.04.25
Working Pattern: Tuesday - Friday
Salary: £12.60 per hour / £16,425.05 per annum
To apply for this role please send a CV and covering letter. Please make sure your covering letter clearly demonstrates your expertise and how you meet the role requirements. This should be a minimum of 500 words and not exceed 2 pages.
About us:
Falcon Support Services provides supported accommodation and community projects to those that are homeless, at risk of homelessness, or vulnerable in the community.
Our service helps vulnerable people by providing safe and secure accommodation with our staff working alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.
Role Purpose:
The role is challenging and rewarding with opportunities to learn, grow, and develop within Falcon Support Services. In this varied role, you will:
1. Provide high quality accommodation, housing management and support to homeless people.
2. Empower clients to make positive changes and informed choices in moving towards independent living.
3. Assess each individual’s support needs and work with them on a mutually agreed support plan/programme to achieve positive outcomes.
4. Work in partnership with other agencies to maximise service delivery.
You must have a genuine interest in helping people to make changes in their lives and an understanding of the types of issues that affect those that are homeless, as well as a dedication to Falcon Support Services values and performance standards.
Falcon Support Services are equipped to train and support people who do not have relevant skills and experience but do have the right values, behaviours, and attitudes.
Main Responsibilities:
General:
1. Assist with the daily operations of the project ensuring services are delivered efficiently.
2. Communicate effectively and appropriately with clients, staff, other organisations and members of the public.
3. Perform initial interviews of clients seeking admission and ensure initial Risk Assessments and Need Assessments are completed and accurate.
4. Work in collaboration with partnership agencies and housing providers.
5. Carry out the practical tasks required of the job, being continuously aware of any risks presented by the working environment and acting to minimise these risks.
6. Control and record access to and from the building, following the booking in and welcoming procedures.
7. Complete relevant monitoring for the service, including monitoring and responding to rent arrears and collection of weekly personal charge/service charge.
8. Ensure that the terms of license/tenancy agreements are adhered to and address any arising problems.
9. Assist in applying for eligible benefits including Housing/Council Tax Benefits/Universal Credit.
10. Encourage, promote, and provide service user involvement in education, training, employment, and volunteering.
11. Manage a caseload and work with clients to develop their support plans.
12. Provide appropriate advice on current applications for homeless assistance, council accommodation, and housing association accommodation.
13. Support individuals to move into accommodation, including helping them set up a home.
14. Be alert to the health and wellbeing of all clients, reporting any concerns to the Project Manager.
15. Ensure that routine inspections of the premises are carried out and report any damages and/or repairs.
16. Be responsible for the development and implementation of procedures and codes of working practice.
17. Undertake/attend any training and/or meetings as required by the job role.
18. Promote a positive image of Falcon Support Services, working as part of an integrated team.
Administration:
1. Respond to telephone enquiries, correspondence, and callers to the service.
2. Generate monthly performance reports and statistical information for key performance indicators (KPIs).
3. Effectively use IT systems to maintain precise and accurate documentation of case management services.
4. Ensure that all support plan actions and risk assessments are completed and up to date, reviewed monthly.
5. Complete and provide any documentation, reports, statistics, and information required by Falcon Support Services and/or any other agency.
6. Ensure that all required documentation is completed for new clients moving into the project.
Compliance / Health & Safety:
1. Adhere to all Falcon Support Services policies and procedures.
2. Ensure compliance with the Financial Regulations of the charity.
3. Disclose all criminal convictions and comply with a Disclosure and Barring Service Check.
4. Promote non-discriminatory practices in all aspects of work undertaken.
5. Take reasonable care of their own health and safety and that of others.
People:
1. Work cooperatively with other members of the team.
2. Assist and cover for colleagues when they are absent.
3. Mentor and support students and/or volunteers in the service.
4. Work with a range of multi-disciplinary partners.
5. Develop team spirit and cooperative working.
This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post; additional duties may be undertaken which are reasonably commensurate with the level of post.
Knowledge, Experience & Skills:
1. Experience of working with the homeless and/or vulnerable client groups within a supported housing/hostel setting.
2. Experience of empowering individuals to make informed choices/positive change.
3. Experience of completing support plans, risk & needs assessments.
4. Ability to work in a customer care and quality focused manner.
5. Ability to deal with difficult situations and handle conflict appropriately.
6. Excellent communication skills.
7. Effective time management and organisational skills.
8. Good literacy, numeracy and IT skills.
9. Ability to generate reports and statistical information.
10. Ability to manage a caseload and prioritise conflicting demands.
11. Experience in working and engaging as part of a team.
12. Be physically able to respond quickly and effectively in emergency situations.
13. Understand the needs of people from diverse backgrounds.
14. Knowledge of current housing/welfare benefits.
Qualifications:
Falcon Support Services are equipped to train and support people who do not have relevant skills and experience but do have the right values, behaviours, and attitudes.
Mandatory Requirements:
1. Must be over the age of 18.
2. Willingness to undergo a satisfactory enhanced DBS check.
Desirable Requirements:
1. Access to a vehicle for business purposes.
2. Hold a valid driving licence.
3. Have business car insurance.
Job Type: Part-time
Pay: £12.60 per hour
Expected hours: 20 – 25 per week
Benefits:
* Health & wellbeing programme.
Application question(s):
* Do you have experience of working with the homeless and/or vulnerable client groups within a supported housing/hostel setting?
* Do you have experience of completing support plans, risk & needs assessments?
* Are you able to deal with difficult situations, aggressive behaviours, and handle conflict appropriately?
Licence/Certification:
* Driving Licence, access to a car and business insurance (required).
Work Location: In person
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