Serving our customers, communities, and planet a little better every day.
Customer Service Team Leader (Protect) – Home (Permanent) Location: Newcastle (Office based) Shift pattern: Rotational shift working between 8am-8pm Monday to Friday and weekend shifts 9-2pm Starting Salary: £, + benefits Closing Date: August 4 Opportunity We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do. We’re looking for a Customer Service Team Leader (Protect) – Home to join our Insurance and Money Services team. We’re recruiting a motivated, organised individual. You’ll look after team of colleagues supporting customers. Looking for someone who has people at the heart of what they do and a passion to enable them to be or get the best out of any situation. Proactive, great communicator and an eye for an opportunity to continually improve how we do things are desired key strengths. The Role •Taking care of c colleagues to ensure they can be at their best to service our customers •Motivating and developing colleagues based on their individual needs •Overseeing that the service to our customers is as we expect •Looking for opportunities to continually improve how we support colleagues and customers in what we do •Ensuring colleagues follow our policy and process – always meeting our quality expectations •Continually embedding and developing a positive culture across our teams •Reviewing and understanding more about what our customers’ needs and how we’re meeting these needs daily •Committed to building a strong Team and offering support and motivation. We need you to have •Customer Service Experience & leadership experience •Experience of managing and coaching a successful team, with ability to give honest and constructive feedback •A proven track record of providing and driving excellent customer service •Evidence of supporting and developing self and others •Experience of working in financial services is desirable but not essential. Skills relevant for the role: •Strong communication skills and customer focused •Excellent time management •Continuous improvement - finding opportunities to drive improvement in processes & services •Completing risk assessment and quality measures •Ability to learn new systems and processes •Positive attitude to change. If you don’t tick all the boxes but feel you have some of the relevant skills we’re looking for, please apply and we’re happy to have a conversation with you. What’s in it for you? •Prepare for your retirement with our colleague pension scheme. •Private Medical Insurance (WL2+) and virtual GP Service for you and your family days a year. •Performance related annual bonus. •Indulge in a generous holiday allowance with a minimum of weeks, with the opportunity to buy more. •Embrace the benefits of our Colleague Clubcard, enjoy a % discount that increase to % every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else. •Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave. •A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want. •Take part in our Buy as you Earn and Save as your Earn share schemes. Everyone’s welcome We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day. Additional Information Role Alignment Following the announcement regarding Tesco's strategic partnership with Barclays, this role will support our Insurance and Money Services team and will remain with Tesco. Interviews Interviews are expected to be held from th August 4.