Ibis Belfast Queen's Quarter - Food & Beverage Manager
Andras Hotels - Ibis Belfast Queen's Quarter
Belfast
About Andras Hotels
Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the Job?
You will play a crucial part in the day-to-day running of the hotel as part of the Management team, with key responsibility for ensuring the kitchen and F&B service runs smoothly. In our hotels, our knowledgeable and confident team beautifully prepare and present limited menu food to our guests. You will be responsible for the whole F&B operations in the hotel which include preparing food to order, serving food & drinks, and ensuring you and your team maintain the highest standards of cleanliness, safety, and compliance with hygiene regulations at all times in all F&B areas including the kitchen.
Hours
40 hours per week
What we offer
* Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends
* Health Care Cash Plan
* Diamond membership of Kingsbridge Hospital Group
* Enhanced Pension Scheme
* Enhanced Maternity Pay
* Enhanced Paternity Pay
* Cycle to work
* Recruit a friend scheme
* Employee Appreciation and Social Events
* Employee of the Month Award
* £20 for completion of FLOW training
* Increased Annual leave with service
* Discount at Bodyscape - Employee rate and family and friend rate
* Cyrospa discount rate at Bodyscape
* Communication and advice on Health and Wellbeing
* Andras Academy - Training and Development Programmes and progression opportunities within the Andras Hotels Group
* Work for globally renowned Hotel Brands
* Reward Club Incentive Scheme
* Hotel Incentive scheme
Important Information
Location: Ibis Belfast Queen's Quarter, Ibis Hotel, 75 University Street, Belfast, Northern Ireland, County Antrim, BT7 1HL
Date Posted: 4th March 2025
Closing Date: 18th March 2025
Industry: Hospitality
Job Type: Full time
Salary: £15.20 Hourly
About the role
Your Day to day
People
* Have full awareness of brand standards and your role as Manager in ensuring the Food and Beverage team follow through on these standards on a daily basis
* Create SOPs and train team in our limited meal menu & breakfast preparation
* Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.
Guest Experience
* Be present to meet and greet customers, checking requirements and passing on relevant information
* Check and monitor that all beverages and food items are always prepared and served according to company standards and within regulations - maintaining customer service
* Have full product knowledge of the facilities offered at the hotel
* Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction
* Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives.
Financial
* Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
* Drive bar promotions that deliver great bar experience for guests at good value
* Monitor budget and control expenses with a focus on food, beverage, and labour costs
* Ensure all cash and credit card transactions are handled securely
* Help GM to prepare annual food & beverage budget.
Responsible Business
* Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner
* Health and Safety management - comply with company procedures and Safety Risk Audits
* Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation
* Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
Accountabilities
As Food & Beverage Manager, you are in charge of the organisation and the quality of services offered to the customer. You will also act as Duty Manager in the absence of the General Manager, or as required by your rota hours of work will include nights, weekends, and bank holidays.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What you will need
Required criteria
* Experience within a Food & Beverage Supervisor/Assistant Manager / Duty Manager Role or equivalent role
* Proven experience of leading and directing others, while demonstrating a hands-on approach
* Customer Service Experience
* Ability to meet deadlines, and work under pressure with the ability to motivate others within the Food & Beverage team
Desired criteria
* Experience within the hospitality industry
* 5 GCSEs at grade C and above to include Maths and English or equivalent qualification
Andras Hotels
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels, we are Belfast's largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company. Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
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