28 October 2024
We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognizable brands such as Thermalite blocks, London Brick, Ecostock, Cradley, Formpave and Jetfloor, Bison Precast.
Our product range comprises of clay bricks, Thermalite blocks, aggregate blocks, Red Bank chimney, roofing and flue systems, precast concrete and flooring products and Formpave permeable paving.
Forterra represents exactly what we do and have always done. Our purpose is to manufacture products that are essential to the nation’s construction sector, helping our customers build with ease and confidence. Moreover, we continue to lead our industry in terms of standards and safety.
We are currently looking for an enthusiastic individual to join our Coleford team in the position of Sales Co-ordinator.
Your duties would include but are not limited to the following:
* Receive and process orders in line with company budgets
* Answer customer calls and online chat
* Price and process quotations
* Pro-actively pursue sales leads
* Close cooperation and coordination with External Sales and all other internal operations on a daily basis to ensure first-class customer service and conversion of enquiries to orders
* Resolve Invoice queries within company SLA
* Any other duties as requested by your manager
* Manage daily reports for individual customers
* First point of contact for any delivery issues
* Complete audit checks for colleagues ensuring correct processing
* End-to-end complaint resolution
* Pro-actively work through agreed customer lists based on either dormant or customer categories, to make regular and timely contact to promote relationships which will lead to order generation
* Keep up to date with deals and offers to ensure offering the best for these customer accounts
* Update Salesforce daily to capture progress and track success rate
* Regular review and tracking of Formpave specifications via Salesforce to assist in the conversion of these into sales quotes and orders
About You:
* Ability to prioritise and work to tight deadlines
* Effective communication skills, both verbal and written
* Confident & outgoing personality
* Good knowledge of Microsoft Excel, Word, Outlook and MS Teams
What We Can Offer You:
* Competitive Salary and Benefits package
* Life Assurance and Company Pension Scheme up to 10% employer contribution
* Gym benefit and Cycle 2 Work Scheme
* Access to Employee Assistance Programme for self and family members
* Company Annual Bonus Scheme
* Personal development and opportunities for progression
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