Customer Service Coordinator - Part-Time Location: Colnbrook Hours: Part-time, 5 hours per day (Monday to Friday Flexible hours between 09:30-18:00) Fully Office Based Salary: £15,500 to £17,500 pro rata Benefits include: Flexibility in working hours - with scope for hours to increase as the role grows Competitive salary Opportunity for growth within the company. Company Pension dependent on rules and regulations BUPA Listening Ear Access to training course Free Tea, Coffee and Soft drinks Free Parking 25 days holiday per annum, plus bank holidays Due to the ongoing growth of the business, we have two vacancies for a part time customer service coordinator to join the team in our Colnbrook office. Youll be passionate about the customer experience and motivated to work with others to deliver a best-in-class customer service experience. Youll be computer literate and capable of multi-tasking in a fast-paced environment. Your enthusiasm to find and fix problems will be where you excel, with clear communication skills to keep others informed whilst being accountable, diligent and always working with your team to deliver the perfect experience for all customers. Key Responsibilities: Excellent interpersonal and active listening skills. Clear communication skills and a strong command of the English language. Strong attention to detail. Ability to work well in a team. Multitasking skills and good organizational abilities. Listen carefully and understand customers circumstances and needs. Answering all customer queries/bookings via Phone, Email, and internet. Be proactive in resolution of any queries, dealing with both internal and external customers To achieve your individual daily targets as set by the Customer Service Manager. Chasing delivery reports as to keep clients informed on their deliveries. General administrative tasks. Assist with receiving and processing shipments. Help with fulfilment projects. Requirements: Confident telephone manner. Strong written, listening and verbal communication at all levels. A personable approach. Approachable, empathetic, and considerate Accurate attention to detail. A team player who can demonstrate initiative. Ability to manage own workload and meet company targets. Excellent customer service ability to provide solutions. Computer literate. Excellent administrative and strong organizational skills. The ability to stay calm whilst under pressure. Be able to act with due care, skill and diligence. Next Steps If you're ready to take on a rewarding role where your contributions will make a difference, apply now Contact Hiten via call 020 8159 1816 / 07562 951 769