We're currently working with a fantastic client based in Essex looking to add to their growing Transport Planning team.
Job Role:
* Make full use of all IT systems, TMS and customer portals to ensure efficient fleet and employee deployment.
* Fully utilise all vehicles to ensure accurate and appropriate allocation of drivers/vehicles.
* Identify, communicate, and drive any continuous improvements to continually develop the operation of the business.
* Work closely with the Fleet to ensure vehicles are available to support the Bookings team requirement, service scheduling is built into the plan and advise the operation in a timely manner when there are any risks to vehicle.
* Communicate and share plans to the Bookings team to deliver through efficiency and maintain customer service levels.
* Communicate effectively with all stakeholders and work with them to understand and resource their schedules. Also, to include but not limited to; effective handovers to the relevant individuals / departments, and key stakeholders for any operational delays to ensure a smooth and efficient service is being delivered.
* Control and plan operational routes for the following day and provide rates, quotes and process all customer bookings to meet customers' needs and expectations.
* Work as part of a team and participate in cross training initiatives to provide effective cover in a colleague's absence.
* Operate to a high standard of general housekeeping and work safely, complying with all health and safety regulations to maintain a clean, safe, and tidy working environment.
Knowledge and experience:
* Relevant transport and planning experience
* Working knowledge of QRoutes desirable
* Working and sound knowledge of transport operation systems and planning functions
* Geographical knowledge of Essex
* Knowledge of licensing regs for passenger transport; desirable can be trained
* Proven record in delivering cost effective customer focused routes
* Intermediate skills in MS Word, Excel, PowerPoint, Outlook.
* Ability to adapt and work under pressure and be flexible in their approach.
* Sound team player and motivator who can work on own initiative.
* Good numerical and analytical skills paying strong attention to detail.
* Driven by continual improvement and high personal standards
* High level of organisation and time management skills
* Ability to analyse and solve logistic problems
* Attention to detail and accuracy of data submitted
* Strong communication skills both verbal and written
Our Vision
* Offer a safe and efficient service that is reliable and flexible
* Be a fleet of modern, energy efficient vehicles and employing a team of handpicked dedicated staff who are confident, competent, well trained and who are working in the environment of their choice.
* We will deliver a first class service ensuring safe, well controlled and happy environments.