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The Bike Drop Cirencester – Bike Shop Merchandise Manager
About The Bike Drop CIC
We are a Community Interest Company opening our second venue in the heart of Cirencester. The Bike Drop CIC is a local bike shop like no other! We specialize in offering the highest quality servicing and repairs on any bike or e-bike, a bike shop providing lovingly refurbished used bikes, new bikes, and new accessories alongside running our - Bike Drop Academy - cycle mechanic training centre.
* Our workshop caters for any bike, and we pride ourselves on our expert knowledge and exceptional service provided.
* We refurbish bikes donated to us to bring unused bikes back to life and create a reliable source of lower-cost bikes - our mechanics are given full creative license resulting in modernising older bikes that each ride like a dream.
* We also have a full shop selling new bikes, e-bikes, and accessories, with our staff ensuring every customer gets exceptional service and finds exactly what they are looking for.
* Our purpose-built Bike Drop Academy workshop runs 18-month cycle mechanic training programs. We take people with no previous bike mechanics skills and pay them properly to learn, providing training and Cytech level 1,2 & 3 qualifications. Creating career pathways in the cycle industry and removing the economic barriers to becoming a skilled cycle mechanic.
What makes working for The Bike Drop different from all the other bike shops in town?
Working for The Bike Drop CIC means being part of a bigger family of other small community-minded businesses, all under one roof. The Long Table provides lunch for us every day (and for lots of paying customers), Home Remedy and Kids Stuff are also based here. It means you get to small organization vibes but have lots of indirect colleagues and a bigger team buzz. There’s also awesome barista coffee and cakes for sale at a staff discount along with staff discounts across all the businesses – and even a table tennis table and air hockey that is very popular with staff!
Our workshop is a haven for bike enthusiasts as we get an exciting range of new and old, road and MTB, E-bikes, and everything in between. We strive for mechanical excellence and value a thirst for knowledge so if you know a lot about bikes, keen to continually expand what you know and want to share some of your knowledge – then our workshop is a space for you!
The Bike Drop is a CIC - Community Interest Company, which is different from a ‘normal’ company, in that we run a business, aiming to make a profit, like any other business, however, we re-invest the money into our local community.
About the role
We are about to open a second premises with a shop and workshop in the Old House Of Fraser building in the heart of Cirencester town center and are looking for a driven merchandise manager to support the workshop manager and showcase the amazing kit we have on offer to our customers. You will be required to liaise continually with customers and suppliers alike, continuing to build on our existing customer and supplier base. You will be at the forefront of the business welcoming people into the shop, advising products and bikes and facilitating drop off or pick up from the workshop, along with the workshop staff.
Supporting the workshop manager and reporting to the managing director, your job will be developing the performance and presentation of the shop, leading a small retail team once hired (this role is hired before a retail team is developed), and monitoring the financial performance of retail sales of refurbished bikes, new bikes, and shop stock.
Role and responsibilities:
* Ensure the highest-level shopping experience for our customers, showcasing our range of products that aims to have a product for everyone.
* Have a keen interest in learning new and innovative bike products to enable you to provide up-to-date information to our customers.
* Be an ambassador of The Bike Drop ethos. Getting more people on bikes anyway we can!
* Effectively support leading a small team to ensure a positive flow between the shop and workshop to maximize bike sales, stocking, and donations.
* Maximize profitability by working with the Workshop manager and Managing Director to set sales targets.
* Monitor the overall performance and KPI’s set by mutual agreement with the Workshop Manager and Managing Director.
* Assist the facilitation of training and development within the team.
* Stock management is essential with continual oversight to ensure appropriate levels of stock are always maintained.
* Ensure compliance with Health and Safety legislation.
* Build relationships with current and new suppliers, along with the ability to understand current trends and introduce new lines of business.
* Deal with and manage customer queries, warranty, and complaints.
Skills/Experience Required
About You:
* Previous management/supervisory & retail experience is preferable.
* An enthusiastic individual with a strong desire to provide great customer experience.
* A broad knowledge of bikes.
* A knowledge of Citrus Lime (till & stock management system) is preferable but not essential.
* Outstanding interpersonal, communication, and leadership skills.
* Ability to work independently and on your own initiative.
* Good organizational and innovation skills.
* A confident and resourceful individual who also has good commercial awareness.
* A willingness to take on responsibility and have a positive ‘can do’ attitude.
Salary & Hours
* Working hours: 9:00 am - 5:30 pm Tuesday – Saturday
How to apply
If working for The Bike Drop and the job role described sounds like what you have been looking for, then we would love to hear from you! To apply, please email with your CV and a cover letter that answers these 4 questions:
1. What makes you the right person for the job?
2. Why do you work in the cycle industry?
3. Do you have some examples of managing a team?
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