As the Customer Service Manager at Avery Healthcare's Spring Wood Corner Care Home, you will play a pivotal role in supporting the General Manager, leading the sales process, and coordinating admissions and discharges. With a focus on providing exceptional customer service, you will be responsible for greeting visitors, managing the front-of-house team, and implementing local marketing strategies.
Main duties of the job
Your primary responsibilities as the Customer Service Manager will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. You will also be responsible for greeting people politely and professionally, ensuring the Front of House team answer the phone as per company policy, managing the process of show rounds and training staff to meet the expected standard, conducting competitor analysis to maintain accurate local market data, and supporting the Home Manager in implementing the local marketing strategy.
About us
Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. The company is committed to creating meaningful experiences for both residents and employees, with a focus on providing exceptional care and support. Avery operates over 100 homes across the country, fostering a culture that values respect, compassion, and a shared dedication to exceptional care.
Job responsibilities
Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day; your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Customer Service Manager. If this sounds like the place for you, we'd love to hear from you!
ABOUT THE ROLE
Your focus as Customer Service Manager will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.
Other responsibilities will include:
1. Greeting people politely and professionally whether in person or by telephone.
2. Ensuring Front of House team answer the phone in line with company policy.
3. Managing the process of show rounds and training staff to manage to the expected standard.
4. Undertaking competitor analysis to ensure accurate data within the local market.
5. Supporting the Home Manager to implement local marketing strategy.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our ideal candidate must:
1. Have experience in a previous administration role; sales experience is preferred.
2. Possess effective interpersonal skills and a professional telephone manner.
3. Be confident in leading, training, and supporting a small team of Customer Service Advisors.
4. Have strong customer relation skills.
5. Be able to prioritize and manage your own workload.
Please note this role will require:
1. ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
2. Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Person Specification
Qualifications
To be successful in this role, you will need previous experience in an administration or sales-related position, with strong interpersonal and customer service skills. You should also have the ability to lead, train, and support a small team of Customer Service Advisors, as well as the capacity to prioritize and manage your own workload effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Avery Healthcare Group Ltd.
Address
Avery Healthcare
Spring Wood Corner Care Home
53 Central Avenue
Gravesend
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