Job summary City Health Federation is currently recruiting an experienced, enthusiastic, forward thinking Health and Wellbeing Coach on behalf of Horton Primary Care Network (PCN6) - a network of nine practices and 63,000 patients - working collaboratively across the network area with our community partners to look after the health and wellbeing of our local population. The role provides a great opportunity to join a committed team. You will be working alongside a team of a social prescribing link worker, a care coordinator and a Mental Health Practitioner, taking referrals from GPs and other professionals in the network. You will spend time with the people referred to you, building trusting relationships, listening carefully to what matters to them and what motivates them, and supporting them to take action on their self-identified goals. Main duties of the job We are looking for a highly motivated individual who will work as part of a multi-disciplinary team to provide expertise across the PCN. You will be a central point of contact for patients, linking them with sources of support within local communities. You will take a person-centred approach to work with patients identified by GP surgeries and undertake guided conversations with patients. You will be expected to develop links with local GP practices, colleagues within the service, local communities and VCS to ensure delivery of integrated, patient focused care, demonstrating flexibility in the role, and a caring attitude towards patients. This is an exciting position and you will need to be self-motivated and able to work on your own, whilst also integrating into a number of well-established General Practices. You will have excellent organisational, interpersonal and communication skills together with a good working knowledge of primary care and the challenges facing patient care in the NHS. About us This is an exciting opportunity to join this GP provider organisation encompassing GP practices across Bradford City with a total patient population of around 160,000, and representing one voice for primary care in the City area. You will be expected to work across a number of Practices, with a set patient population, alongside both the GP and nursing staff, to meet the needs of patients by providing direct care using established guidelines. Further ongoing support is provided through both local and countrywide governance and peer support groups. Additional professional development in line with the individuals needs will be available with shadowing, e-learning, relevant courses/conferences and higher level training opportunities being supported. Date posted 14 April 2025 Pay scheme Other Salary £26,500 to £28,000 a year Dependent upon previous experience Contract Permanent Working pattern Full-time, Part-time Reference number B0099-25-0002 Job locations Little Horton Lane Medical Centre 392 Little Horton Lane Bradford West Yorkshire BD5 0NX Job description Job responsibilities Job purpose Working alongside a social prescribing link worker and care coordinator, taking referrals from GPs and other professionals in the network. The post holder will spend time with the people referred, building trusting relationships, listening carefully to what matters to them and what motivates them, and supporting them to take action on their self-identified goals. Key responsibilities work with GPs and the wider clinical team to identify and manage a caseload of patients likely to benefit from health and wellbeing coaching, taking referrals from practices within the PCN for individuals who would benefit from support work closely in partnership with the Social Prescribing Link Worker to identify and work alongside people who may need additional support, but are not yet ready to benefit fully from social prescribing manage and prioritise a caseload, in accordance with the health and wellbeing needs of the local population through taking an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues. Where required and as appropriate, the Health and Wellbeing Coach will refer people back to other health professionals within the PCN utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit most from health coaching provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently through - coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives - providing interventions such as self-management education and peer support - supporting patients to establish and attain goals that are important to the patient - supporting patients in making choices and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses - working in partnership with the social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing - increasing patient motivation to self-manage and adopt healthy behaviours work in partnership with patients to support them to develop their level of knowledge, skills and confidence enabling them to engage with their health and well-being and subsequently supporting them in shared decision-making conversations utilise health coaching skills to support to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers and explore and support patient access to a personal health budget, where appropriate, for their care and support. develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multi-disciplinary teams to holistically support patients wider health and well-being, public health, and contributing to the reduction of health inequalities provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals with MDT input and raise awareness within the PCN of shared decision-making and decision support tools. use population health data to tackle local inequalities in health and social care General Ensure that all activities are monitored and evaluated. Attend internal meetings as required. Work in accordance with PCN policies, including the equal opportunities policy and practice. Attend any training courses and supervision sessions as required. Work with due regard to the Health and Safety Policies across the PCN, ensuring that all practices and procedures are undertaken in accordance with issued guidelines. Undertake any other duties as may reasonably be required from time to time. To be prepared to work flexibly, including evenings and weekends if required. Quality Under supervision and support of GPs in practices, the post-holder will strive to maintain quality within the practices, and will: Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and the Quality and Outcomes Framework. Alert other team members to concerns about risk, quality and safety. Participate in investigation of incidents and events as required. Identify, apply and disseminate research findings relating to PCN practices. Collect data for audit purposes and use clinical audit to monitor quality in the service and implement change according to findings. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Confidentiality Under the Data Protection Act 2018 (alongside the EU General Data Protection Regulations) the post holder must maintain the confidentiality of information about patients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognized course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to your dismissal. In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the PCNs practices policies and procedures relating to confidentiality and the protection of personal and sensitive data. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the organisations procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights Health & Safety Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff, including infection prevention and control. Infection Prevention and Control It is the responsibility of all members of staff to provide a high standard of care to patients they are involved with. This includes good infection prevention practice. All staff have a responsibility to comply with Infection Prevention and Control policies and procedures, this includes: Completing mandatory infection prevention training. Challenging poor infection prevention and control practices. Ensuring their own compliance with the PCN practices Infection Prevention and Control policy and procedures for example, standard precautions, hand hygiene, prevention & management of inoculation incidents Safeguarding To be fully aware of and understand the duties and responsibilities arising from the Childrens Act 2004 and Working Together in relation to child protection and safeguarding children and young people as this applies to the workers role within the organisation. To also be fully aware of the principles of safeguarding as they apply to vulnerable adults in relation to the workers role, which will include recognising the types and signs of abuse and neglect and ensuring that the Clinical Director is made aware and kept fully informed of any concerns which the worker may have in relation to safeguarding adults and/or child protection. Everyone within the organisation has a responsibility for, and is committed to, safeguarding and promoting the welfare of vulnerable adults, children and young people and for ensuring that they are protected from harm. Smoking Smoking will not be tolerated inside any NHS building and vehicle. Rehabilitation of Offenders Act This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Special Working conditions This post requires the post holder to travel from practice to practice and to other venues in the course of fulfilment of their duties. To be prepared to work flexibly, including evenings and weekends if required. Flexibility This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in line with the needs of the organisation. This role will involve travel to other sites within the organisation. Job description Job responsibilities Job purpose Working alongside a social prescribing link worker and care coordinator, taking referrals from GPs and other professionals in the network. The post holder will spend time with the people referred, building trusting relationships, listening carefully to what matters to them and what motivates them, and supporting them to take action on their self-identified goals. Key responsibilities work with GPs and the wider clinical team to identify and manage a caseload of patients likely to benefit from health and wellbeing coaching, taking referrals from practices within the PCN for individuals who would benefit from support work closely in partnership with the Social Prescribing Link Worker to identify and work alongside people who may need additional support, but are not yet ready to benefit fully from social prescribing manage and prioritise a caseload, in accordance with the health and wellbeing needs of the local population through taking an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues. Where required and as appropriate, the Health and Wellbeing Coach will refer people back to other health professionals within the PCN utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit most from health coaching provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently through - coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives - providing interventions such as self-management education and peer support - supporting patients to establish and attain goals that are important to the patient - supporting patients in making choices and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses - working in partnership with the social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing - increasing patient motivation to self-manage and adopt healthy behaviours work in partnership with patients to support them to develop their level of knowledge, skills and confidence enabling them to engage with their health and well-being and subsequently supporting them in shared decision-making conversations utilise health coaching skills to support to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers and explore and support patient access to a personal health budget, where appropriate, for their care and support. develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multi-disciplinary teams to holistically support patients wider health and well-being, public health, and contributing to the reduction of health inequalities provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals with MDT input and raise awareness within the PCN of shared decision-making and decision support tools. use population health data to tackle local inequalities in health and social care General Ensure that all activities are monitored and evaluated. Attend internal meetings as required. Work in accordance with PCN policies, including the equal opportunities policy and practice. Attend any training courses and supervision sessions as required. Work with due regard to the Health and Safety Policies across the PCN, ensuring that all practices and procedures are undertaken in accordance with issued guidelines. Undertake any other duties as may reasonably be required from time to time. To be prepared to work flexibly, including evenings and weekends if required. Quality Under supervision and support of GPs in practices, the post-holder will strive to maintain quality within the practices, and will: Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and the Quality and Outcomes Framework. Alert other team members to concerns about risk, quality and safety. Participate in investigation of incidents and events as required. Identify, apply and disseminate research findings relating to PCN practices. Collect data for audit purposes and use clinical audit to monitor quality in the service and implement change according to findings. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Confidentiality Under the Data Protection Act 2018 (alongside the EU General Data Protection Regulations) the post holder must maintain the confidentiality of information about patients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognized course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to your dismissal. In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the PCNs practices policies and procedures relating to confidentiality and the protection of personal and sensitive data. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the organisations procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights Health & Safety Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff, including infection prevention and control. Infection Prevention and Control It is the responsibility of all members of staff to provide a high standard of care to patients they are involved with. This includes good infection prevention practice. All staff have a responsibility to comply with Infection Prevention and Control policies and procedures, this includes: Completing mandatory infection prevention training. Challenging poor infection prevention and control practices. Ensuring their own compliance with the PCN practices Infection Prevention and Control policy and procedures for example, standard precautions, hand hygiene, prevention & management of inoculation incidents Safeguarding To be fully aware of and understand the duties and responsibilities arising from the Childrens Act 2004 and Working Together in relation to child protection and safeguarding children and young people as this applies to the workers role within the organisation. To also be fully aware of the principles of safeguarding as they apply to vulnerable adults in relation to the workers role, which will include recognising the types and signs of abuse and neglect and ensuring that the Clinical Director is made aware and kept fully informed of any concerns which the worker may have in relation to safeguarding adults and/or child protection. Everyone within the organisation has a responsibility for, and is committed to, safeguarding and promoting the welfare of vulnerable adults, children and young people and for ensuring that they are protected from harm. Smoking Smoking will not be tolerated inside any NHS building and vehicle. Rehabilitation of Offenders Act This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Special Working conditions This post requires the post holder to travel from practice to practice and to other venues in the course of fulfilment of their duties. To be prepared to work flexibly, including evenings and weekends if required. Flexibility This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in line with the needs of the organisation. This role will involve travel to other sites within the organisation. Person Specification Experience Essential Minimum 1 year relevant experience (voluntary, informal or paid) of supporting people in either a health, social care, public health or learning improvement field Experience of using coaching approaches/frameworks and models or other helping strategies eg motivational interviewing Knowledge of public health issues in the local area Desirable Experience of delivering support programmes on a group basis Experience in supporting people with their mental health, physical wellbeing and supporting people living with a learning disability either in a paid, unpaid or informal capacity Experience of working in a multidisciplinary team Experience of working in health and social care/ community development setting or similar Networking experience Skills Essential Interpersonal and communication skills both verbal and written IT skills and timely data entry Autonomous and team worker Ability to prioritise and effectively manage own workload Ability to deal with conflict in a professional manner Able to build and sustain relationships at all levels Desirable Understanding of the importance and process of helping people with long-term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available Excellent group and one-to-one facilitation skills including conflict resolution Experience of electronic patients records, particularly SystmOne Qualifications Essential GCSE Grade C (or equivalent) in Maths and English Educated to NVQ Level 3 or equivalent Be enrolled in, undertaking or qualified from Personalised Care Institute accredited health coaching training Desirable Educated to degree level NVQ Level 3 or equivalent in coaching, mentoring or one of the health priority areas Qualified Assistant Practitioner in relevant field Coaching/counselling qualification/experience or other relevant qualification/experience involving reflective listening skills Other Essential Flexibility to work outside of core office hours if required Reliable Ability to work under pressure and meet deadlines Well organised Ability to travel across all sites Person Specification Experience Essential Minimum 1 year relevant experience (voluntary, informal or paid) of supporting people in either a health, social care, public health or learning improvement field Experience of using coaching approaches/frameworks and models or other helping strategies eg motivational interviewing Knowledge of public health issues in the local area Desirable Experience of delivering support programmes on a group basis Experience in supporting people with their mental health, physical wellbeing and supporting people living with a learning disability either in a paid, unpaid or informal capacity Experience of working in a multidisciplinary team Experience of working in health and social care/ community development setting or similar Networking experience Skills Essential Interpersonal and communication skills both verbal and written IT skills and timely data entry Autonomous and team worker Ability to prioritise and effectively manage own workload Ability to deal with conflict in a professional manner Able to build and sustain relationships at all levels Desirable Understanding of the importance and process of helping people with long-term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available Excellent group and one-to-one facilitation skills including conflict resolution Experience of electronic patients records, particularly SystmOne Qualifications Essential GCSE Grade C (or equivalent) in Maths and English Educated to NVQ Level 3 or equivalent Be enrolled in, undertaking or qualified from Personalised Care Institute accredited health coaching training Desirable Educated to degree level NVQ Level 3 or equivalent in coaching, mentoring or one of the health priority areas Qualified Assistant Practitioner in relevant field Coaching/counselling qualification/experience or other relevant qualification/experience involving reflective listening skills Other Essential Flexibility to work outside of core office hours if required Reliable Ability to work under pressure and meet deadlines Well organised Ability to travel across all sites Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name City Health Federation Address Little Horton Lane Medical Centre 392 Little Horton Lane Bradford West Yorkshire BD5 0NX Employer's website https://city-health.org.uk/ (Opens in a new tab)