Team lead

Job Description
CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate market. Its proven business strategy combines personalised service excellence with customer facing technology solutions to deliver a return on investment to customers.

OVERVIEW

The role of the Team Manager is to lead and motivate a team of virtual Business Travel Consultants; maintain and oversee the application of quality control across all aspects of business delivery in the department, providing a high level of customer service, whilst ensuring the smooth- running and effective management of the team. The role requires the successful candidate to continuously review and improve on current process and practices, embracing and adopting new technology to maximise productivity and efficiency in the workspace.

AREAS OF RESPONSIBILITY

Maintain a good level of understanding of the Conferma, Sabre, Evolvi, and back-end accounting systems such as ProTAS, ensure bookings are processed in line with Standard Operating Procedures and maintain a consistent high quality level of customer service delivery. Work closely with the Operations Director to ensure parity of standards across the teams

Ensure all customer SLAs and KPIs are understood and met during implementation and the life of the contract