Retail Area Manager – North London / Essex Region
* Company: - The Feel-Good Group TA The Tanning Shop
* Location: Enfield / North London
* Competitive salary and bonus structure with an OTE of £49,000.
About Us:
The Tanning Shop is the largest professional chain of tanning & redlight therapy salons in the UK & Ireland renowned for our commitment to deliver exceptional levels of service and standards across our portfolio of stores. We are seeking a dynamic and experienced Retail Area Manager to lead our teams in the North London & Essex regions and drive exceptional performance across multiple stores.
About the Role:
As a Retail Area Manager, you will be responsible for overseeing the daily operations, performance, and profitability of a cluster of retail stores within the afore mentioned area. You will be a key leader, motivating and developing your team to achieve sales targets and provide outstanding customer experiences.
Key Responsibilities:
Leadership & Team Management:
* Lead, coach, and mentor a team of store managers and staff, fostering a positive and high-performing work environment.
* Set clear performance expectations and goals for each store and individual, providing regular feedback and support.
* Address performance issues and implement corrective action plans as needed.
Operational Excellence:
* Ensure all stores operate efficiently and effectively, adhering to company standards and policies.
* Monitor and analyse sales data, identifying trends and opportunities for improvement.
* Implement and track key performance indicators (KPIs) to measure success.
Sales & Profitability:
* Develop and implement strategies to drive sales and increase profitability across the region.
* Manage salary overheads at store level.
* Manage budgets to ensure financial targets are met.
* Identify and implement opportunities for promotional events and campaigns.
Customer Experience:
* Ensure all stores provide a positive and memorable customer experience.
* Address customer concerns and complaints in a timely and effective manner.
* Promote a culture of exceptional customer service.
* Required Skills & Experience:
* Proven experience as a Retail Area Manager or similar leadership role.
* Strong leadership, coaching, and motivational skills.
* Excellent communication, interpersonal, and organizational skills.
* Experience in managing multiple retail locations.
* Proven track record of achieving sales targets and improving profitability.
* Ability to analyse data and identify trends.
* Strong understanding of retail operations and best practices.
* Experience in managing budgets and financial performance.
* Ability to work independently and as part of a team.
* A proactive and results-oriented approach to work.
Benefits:
* Competitive salary and bonus structure with an OTE of £49,000.
* A comprehensive benefits package
* Opportunities for professional development and growth
* A challenging and rewarding work environment
* Car allowance / mobile and laptop will be provided
To Apply:
If you are a passionate and driven Retail Area Manager looking for an opportunity to make a real impact, we encourage you to apply!
The Tanning Shop is an equal opportunity employer.