Job Advert
Service Advisor
Rygor Auto: Gloucester
£30,000 per annum
* 42.5 hours: 08:00 to 17:00, Monday to Friday. Alternate Saturdays 08:00 to 13:00.
Your Role
If you are looking to work with the UK's largest Mercedes-Benz commercial vehicle dealership, who has been announced as a Great Place to Work for three years running, look no further!
At Rygor Auto, we are looking for a dedicated Service Advisor to join our team in Gloucester. If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule – this is the role for you!
The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after sales services in a customer-orientated manner (i.e.: service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.
You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work. Being part of our team is about being experts in what we do. We are committed to investing in your career and skill set, so when you join our technical team, you will benefit from an annual appraisal and ongoing training.
* Role Level on the Rygor Career Journey Map: C1, Individual Contributor
Rygor is an official UK Best Workplace for Development, and we are committed to helping you achieve your goals, which is why we have a career journey map to help you understand your potential routes of development. As an individual contributor, you carry out your role to the highest standards, living and breathing our company values of being Rewarding, Reliable and Respectful. You take pride in your work and collaborate with others to ensure the job gets done.
What’s it like to be part of Team Rygor?
"Happiest Workplace I have experienced. Amazing Support from all departments and you are never on your own. Great experienced team members always at hand with vast amount of knowledge and skills. Every day I learn something new within my job role from the Rygor Network." – Carly, Service Team Leader
Day to day you will be:
* Dealing with customers and ensuring customer satisfaction.
* Utilise workshop loading and ensure it is up to date.
* Regularly and proactively keep customers up to date with progress on their vehicle.
* Booking in vehicles, ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
* Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
* Produce accurate job cards, invoices, estimates and related information.
* Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
* Produce warranty job cards in line with the manufacturers policy and procedures.
* Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
* Liaise with the Parts Department to ensure availability of parts.
Skills & Behaviours Required for this Role:
* Communication: This role is pivotal in ensuring that all stakeholders are accurately informed.
* Resilience: Strong coping skills to handle challenges.
* Motivation: Essential for personal and team success.
* Attention to Detail: Precision in communication and job cards is essential.
* Time Management: Ability to prioritize and complete tasks within timeframes.
Our Values & Behaviours
We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.
Rewarding: I am grateful. I am courageous. I am curious.
Reliable: I am honest. I am attentive. I am trustworthy.
Respectful: I am inclusive. I am resilient. I am kind.
Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role and hold the necessary qualifications, we encourage you to apply, even if you don’t feel like you meet all our requirements.
Benefits for you
* Overtime opportunities
* A day off for your Birthday
* 23 days of annual leave per year plus Bank Holidays
* Four times death in service benefit
* Branded uniform and boot allowance.
* Working for an official Great Place to Work and UK Best Workplace for three years running!
* Working for a Best UK Workplace for Wellbeing
* Working for a UK Best Workplace for Development.
* Working with our award-winning team.
* Recipients of the Bronze Award under the Armed Forces Covenant.
* Access to 100s of employee perks on Perkbox
* Auto-enrolment pension
* Enhanced Maternity and Paternity pay policies
* Access to our wellness programme and Employee Assistance Programmes
* Mental Health First Aiders
* Toolbox insurance
* Reward and recognition programmes
* Annual appraisals programme and progression opportunities
* Manufacturer training and access to our in-house training hub
* Long service recognition
About Rygor Auto
We are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.
Our business has developed and gone from strength to strength in recent years. We have invested in extensive renovations of our sites across the country and continue to open new sites too.
Hiring Process
* We shortlist CVs online, so make sure to include information that makes you stand out.
* You may receive a short screening call with our hiring manager or a member of our people team.
* Come to site and meet the team, have a tour, and let’s have a chat.
* If your application is successful, we’ll be excited to make you an offer.
Diversity, Equity, Inclusion and Belonging (DEIB)
At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging.
Support: If you need to make reasonable adjustments to our process, please let us know.
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