Tees Esk and Wear Valleys NHS Foundation Trust
An opportunity has arisen to recruit an experienced and highly motivated Team Administrator within the Adult Learning Disabilities Service. This is a permanent, full time post, working Monday to Friday between the hours of 8am and 5pm. The successful candidate will work within ALD North Tees Community Team, covering both Hartlepool and Stockton with bases in each area, with the expectation of flexibility in relation to providing cover across both Team bases and for the occasional cover across other sites if required.
Main duties of the job
Applications are invited from individuals who work accurately under pressure, can be flexible and are good team members in addition to being suitably qualified for the post of Band 3 Team Administrator.
As part of the community team, the successful applicant will provide comprehensive administrative and secretarial support to all members of the multi-disciplinary team. The post holder will be the first point of contact for service users, family and carers, responding to a range of enquiries or concerns over the telephone, in addition to dealing with enquiries to the community team from GPs and other professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel in an appropriate and timely manner.
Excellent communication skills, both verbal and written, coupled with proven secretarial skills and previous experience are essential.
The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention to crisis and specialist care, our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right in areas that really need it.
We won't rest until everyone in our region has the mental health care they need to lead their best possible life.
Job responsibilities
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
Community Team Manager
01642 368555
Person Specification
Qualifications
* Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management.
* Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or is unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
* Level 3 Qualification in Leadership and Management.
* RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.
Experience
* Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute taking, data input, collating and presenting information).
* Customer Service experience (face to face, answering calls, correspondence).
* Experience of organising competing demands and workloads.
* Experience of setting up and maintenance of administrative systems and processes.
* Experience of working autonomously and proactively.
* Experience of supporting/supervising staff.
* Experience of handling monies and working within financial guidelines.
Knowledge
* Comprehensive knowledge of Microsoft Office applications.
* Understanding of data protection and the need for confidentiality and how to maintain this.
* Knowledge of office systems and processes.
* Knowledge of NHS systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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