At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world .
Are you ready to embark on an exciting journey as a Patient Pathway Coordinator at our state-of-the-art cancer care centre located in Cambridge? Join our dedicated team at GenesisCare UK and be part of something extraordinary.
The Role:
As a Patient Pathway Coordinator with us, you'll play a pivotal role ensuring the seamless operation and administration of patient pathways across multiple departments, including Radiotherapy, Diagnostics, Out-Patient Clinics, and Chemotherapy.
Your role encompasses fostering strong relationships with both internal and external stakeholders, supporting the development of new services and patient pathways, and upholding the highest standards of patient care. This is your opportunity to make a meaningful impact and develop your career.
What You'll Do:
Your key responsibilities:
* Assist in managing patient feedback and complaints in accordance with organisational policies.
* Maintain accurate governance record-keeping in coordination with the Administration Lead and Centre Leader.
* Manage patient pathway-related administrative costs at the Centre efficiently.
* Work alongside consultants and secretaries to provide comprehensive support within the patient pathway.
* Safeguard patient confidentiality according to GenesisCare policies and legal mandates.
* Liaise effectively with consultants, secretaries, radiographers, and nursing staff for smooth patient journey coordination.
* Participate in reception duties as necessary, ensuring a professional and welcoming environment.
* Coordinate with insurance companies and internal authorization teams to verify insurance coverage.
* Serve as the primary point of contact for patients, offering a seamless and professional service.
* Provide administrative assistance in compiling and maintaining practicing privileges for consultants.
* Uphold the highest standards of service to ensure an exceptional patient experience.
* Maintain meticulous and up-to-date patient records in adherence to GenesisCare processes.
* Foster clear communication and cooperative relations within the team.
* Comply with local rules, policies, and protocols of partner hospitals.
* Adhere strictly to departmental protocols, policies, and relevant guidelines.
* Engage in continuous professional development and mandatory training.
* Occasionally work beyond standard hours to ensure minimal disruption during breakdowns or crises.
* Exhibit a professional appearance, behaviour, and demeanour in line with company standards.
* Demonstrate flexibility to achieve GenesisCare's business objectives.
* Play a mentoring role for new staff, providing training and guidance.
* Fulfill any other duties appropriate for this role.
* Uphold the values of GenesisCare in all actions and interactions
What You'll Have:
Experience and skills:
* Diverse administrative experience across various roles.
* Proficient verbal and written communication skills.
* Background in customer-focused environments.
* Exceptional relationship-building abilities.
* Demonstrated empathy and holistic approach to patient care.
* Experience in effectively resolving complaints.
* Desirable: Experience in private healthcare.
* Desirable: Experience in oncology administration.
Qualifications and Knowledge:
* Proficiency in Mosaic IT package.
* Proficiency in MS Office packages (Word, Excel, PowerPoint, Outlook).
* Familiarity with SharePoint.
* Previous experience in the healthcare sector.
Other requirements for this role:
* Collaborative team player with a willingness to assist and exchange information.
* Flexibility to accommodate Consultant Clinics as needed.
Why Choose GenesisCare:
Discover what's in store for you when you join the GenesisCare UK team:
* Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
* Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
* Access our world-class radiotherapy - free to you and your immediate family, if required.
* Secure your future with a competitive Company Contributory Pension Scheme.
* Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
* Enjoy hassle-free commutes with free parking at most of our centres.
* Treat yourself with exclusive retail discounts.
Who We Are:
GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.
We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.
We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.
Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.
We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.
Join GenesisCare UK and shape your future, while shaping the future of cancer care.
GenesisCare is an Equal Opportunity Employer.
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