The purpose of this role is to coordinate the daily operational running of the Unscheduled Care Coordination Hub (UCCH), including developing processes and pathways to establish the hub as a core part of the integrated urgent care system. You will act as the nurse lead within the UCCH, liaising between place-based community teams and organising and coordinating health and care responses for patients allocated to the UCCH.
The role also involves promoting the UCCH programme of work to aid in it becoming a business-as-usual service for providers to access, and leading on the development of the UCCH for Norfolk and Waveney, creating processes and pathways with alternate services and coordinating patient responses.
You will be expected to advance continuous service improvement and give feedback to providers and the steering group to help inform the direction of travel. This involves working collaboratively across the system to develop ideas for service change that will bring about better quality of care for patients, with a focus on supporting alternatives to ambulance response.
• Lead the day to day operation of the Unscheduled Care Coordination Hub (UCCH), including monitoring of the Access to Stack system, UCCH, and coordination of patient responses, and taking a lead role in telephone assessing and coordinating care for patients.
• Lead on developing the Norfolk and Waveney UCCH, including agreeing the operational process across organisations and handover/referral processes.
• Work within the UCCH operational protocols and support data capture to enable ongoing review, learning and evaluation and ensure tracking against impact and outcome measures.
• Identify pathways in and out of the UCCH and support their implementation.
• Champion clinical change and new models of care.
• Be responsible for establishing and maintaining effective working relationships with providers across the system.
• Provide support and matrix management to the UCCH Integrated Care Coordinator, including day to day direction and supervision.
Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Find out more about working for our organisation here:
Organisational Duties
• The post holder will be required to communicate and provide highly complex information about projects, initiatives and services to a wide range of internal and external stakeholders in a formal setting.
• Commit to working and engaging constructively with internal and external stakeholders on a range of issues, including issues that are contentious.
• Support and champion collaborative across health and social care stakeholders in Norfolk and Waveney working by nurturing key relationships and maintaining networks internally and externally, including national networks.
• Link with managers and members of other parties, to address inter-dependencies and ensure alignment.
• Work autonomously within a virtual system team and the ability to matrix work across organisations.
Professional Duties
• To lead and coordinate team members across multiple providers to collaboratively deliver the unscheduled care coordination hub; engage and liaise with key stakeholder, in particular:
· To lead the delivery of day to day hub activities and coordination of care of patients transferred to UCCH.
· Provide day to day direction to the Integrated Care Coordinator and drive delivery of a range of business initiatives and projects including data capture.
· To support the identification and sharing of best practice.
• Take a lead role in the delivery of specified workstreams within the ICS Unscheduled Care Coordination project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project.
• Pro-actively manage stakeholders across different organisations and at all levels, respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.
• Works collaboratively across organisations to facilitate the best response for patients from a range of providers.
• Be responsible for a high standard of work supporting the delivery of projects to comply with key performance indicators, on time, to quality standards and in a cost effective manner, ensuring the flexibility of the project if required to meet conflicting/changing requirements and supporting project leads as and when required.
• Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities.
• Forge close positive working relationships, in order to support an effective matrix approach to achieve NHS objectives.
• To support, motivate and develop staff within the team to ensure that they are able to deliver the new responsibilities of the NHS strategy.
• Collate as required, qualitative and quantitative information and lead appropriate analysis to help develop robust business cases.
• Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information to enable the ability to analyse, interpret and present data to highlight issues, risks and support decision making.
• Ability to propose changes to own function making recommendations for other service delivery.
• The post holder will need to maintain a good knowledge of emerging policies from NHS and government departments.
• Contribute to the strategic planning of UCCH projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
• Contribute to the development of performance and governance strategies and the development and implementation of improvement programme, including short, medium and long term business plans, achieving quality outcomes.
• Due to the interpretative nature of the role and requirement to write writes and inform developing practice, the post holder will be required to concentrate for high degree. An ability to pro-actively and spontaneously respond to issues as they arise is also required.
This advert closes on Friday 28 Feb 2025
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