CMI Team Leader
Department: Ampa Group Services - Chief Operating Office - Business Support - CMI & Billing - 9411
Employment Type: Permanent - Full Time
Location: Birmingham
Reporting To: Danielle Baker
Description
Role: CMI Team Leader
Office Location: Flexible
Working Hours: 37 hours per week between 07:00 - 19:00
Reporting To: CMI Manager
The team:
To provide truly outstanding client service we work as one team. Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market-leading expertise to our clients. The group includes Finance, Operations, HR, Marketing, IT, Risk and the Executive Leadership team.
What you will be doing:
* Managing workloads effectively, monitoring volumes and priorities, liaising with the requestors as appropriate
* Maintaining service level agreements and reporting metrics around client satisfaction of service
* Working hands on as part of the team on boarding clients, opening matters and preparing bills
* Researching, identifying and verifying new clients using the firm's systems and online tool
* Proactively working with other members of the team to ensure relevant documentation is produced to meet internal and external client’s expectations and deadlines
* To work operationally as part of the team and lead by example both in terms of behaviour and quality of service outputs
* Working with the Central Services Manager to flag potential training requirements for the team
* Provide expert assistance to the team and firm in relation to AML rules, client on boarding and matter opening.
* Showing initiative when responding to queries and actively trying to seek solutions to problems
* Continually promoting the services across the firm.
* Being the SME for international clients
* Any other duties commensurate with the post
What you will need:
* Sound understanding of AML rules and KYC (know your client) requirements
* Demonstrable experience of problem solving as well as building and development of relationships with clients and peer groups.
* Knowledge and understanding of SRA client conflict rules
* Advanced IT skills and knowledge of Microsoft Office products
* Experience of using document, case and practice management systems
* Effective communicator, able to build and maintain professional relationships with colleagues
* Excellent organisational and prioritising skills with the ability to work under pressure and meet deadlines
* Excellent team player, sharing in team goals to provide excellent quality and efficiency of service
* A proactive, professional, and flexible approach to work
* Sound organisational skills with the ability to multi task.
Benefits and Additional Information
We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have the following hubs across the UK: Birmingham, Bristol, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford upon Avon, Sheffield and in the South; Crawley, East Grinstead, Lewes, Brighton, Eastbourne, Seaford, Peacehaven, Storrington, Chichester & Southampton as well as our Scotland office located in Edinburgh.
Additional Information: Want to find more about our amazing benefits?
Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.
Equal Opportunities: Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
#J-18808-Ljbffr