Service Manager Materials Handling Equipment
About the Role:
We are seeking an experienced Service Manager to lead our clients Materials Handling Equipment (MHE) service operations. You will be responsible for managing a team of engineers and technicians, ensuring top-tier customer service, and driving operational efficiency across maintenance, repairs, and aftersales support.
This is an exciting opportunity for a results-driven professional with a background in MHE, forklifts, automated warehousing systems, or industrial equipment servicing.
Key Responsibilities:
Oversee and manage all aspects of the service, maintenance, and repair operations for MHE equipment.
Lead, mentor, and develop a team of service engineers and technicians.
Ensure efficient scheduling of service calls, reducing downtime for customers.
Maintain strong relationships with clients, handling escalations and ensuring customer satisfaction.
Monitor and improve KPIs such as response times, first-time fix rates, and service profitability.
Ensure full compliance with health & safety regulations and industry standards.
Work closely with the sales and oper...