Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans.
Morrison Water Services is recruiting for a Planning and Customer Team Leader to work on our Welsh Water waste contract in Bodelwyddan.
As the Planning and Customer Team Leader, you will be part of our Waste Water department who are responsible for delivering a 24/7 quality service to Welsh Water and their customers.
The Planning and Customer Team Leader will ensure that the team operates efficiently across each of the contract disciplines and that the tasks teams are planned productively to ensure the client’s standards of service are met at all times.
As the Planning and Customer Team Leader, your responsibilities will include:
* Management of schedulers to ensure that the operational teams are planned efficiently.
* Ensure customers are updated at every stage of the job as the customer experience feeds into the clients CMEX results.
* Develop the team's capabilities by setting internal targets.
* Manage holidays and absences to ensure delivery of service 24/7.
Skills & Knowledge Requirements
* Working to tight deadlines and target driven to enable KPIs to be met, which would involve monitoring and reviewing reports as well as live data.
* Customer focused and able to build relationships with customers, clients, and senior management.
* Committed to continuous improvement.
Additional Information
* SAP experience would be helpful but not essential.
What’s in it for you?
* Fuel Card
* Private Health Care and Health Care Cash Plan
* Access to our Employee Assistance Programme
* Life Assurance
* Enhanced Maternity and Paternity leave
* 25 days' annual leave plus 8 days' bank holiday
* Cycle to Work Scheme
In return for your skills and expertise, we are offering a competitive benefits package, including the following!
* 25 days' annual leave plus eight days' bank holiday.
* Enhanced Maternity and Paternity policy.
* Private Health Care.
* Access to our Employee Assistance Programme.
* Opportunities to progress in a successful multifaceted company.
* Access to My Rewards which provides fantastic reductions on 1000’s of purchases including mobile phone, utility bill & top retail brand discounts.
Our Vision
At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high-performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.
This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.
The Next Step...
So you know, all our applications are reviewed by humans, so if you don't hear back straight away, don't panic. We receive a high volume of applications and you will receive an email letting you know where you are in the recruitment process.
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