Job title: German speaking Customer Service Advisor
Salary: £26,500 per annum
Location: Remote, with 1 day per month in the office
Contract: Permanent, full-time
Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office.
Responsibilities:
1. Handle customer enquiries from German-speaking clients via phone, email, and live chat.
2. Provide solutions to customer issues, ensuring satisfaction and timely resolution.
3. Maintain customer records and accurately log interactions.
4. Work collaboratively with team members and management to improve customer experiences.
What We’re Looking For:
5. Fluent in both written and spoken German.
6. Strong communication and problem-solving skills.
7. Prior experience in a customer service role is advantageous.
8. Ability to work independently in a remote setting.
Shift Patterns:
You can choose one of the following 5-week rotational shift patterns:
Choice 1 (5-Week Rotation):
9. Week 1: Monday to Friday. 07:00 – 15:15 UK Time
10. Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
11. Week 3: Monday to Friday. 11:00 – 19:15 UK Tim
12. Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
13. Week 5: Monday to Friday. 11:45 – 20:00 UK Time
Choice 2 (5-Week Rotation):
14. Week 1: Monday to Friday. 07:00 – 15:15
15. Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00
16. Week 3: Monday to Friday. 11:00 – 19:15
17. Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45- 18:00
18. Week 5: Monday to Friday. 11:45 – 20:00
Benefits:
19. Gym discount
20. Life insurance
21. Ability to work remote
22. Company discount
23. Eye tests
24. Buy/sell 5 days of holiday a year
25. Enhanced maternity/paternity pay
And many more!
If you're a customer-focused individual with German language skills, we'd love to hear from you!
If interested, please apply or send your