Employer: Liverpool University Hospitals NHS Foundation Trust
Employer type: NHS
Site: Liverpool Clinical Laboratories
Town: Liverpool
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 20/03/2025 23:59
Mortuary & Bereavement Assistant
Band 3
Job Overview
An exciting opportunity has arisen to join our team as a mortuary & bereavement assistant delivering a first-class service that is focused on caring for the bereaved across our sites.
You will assist and support the Bereavement Officer in the development and delivery of a sensitive, responsive and high-quality bereavement care service, which requires knowledge of a range of bereavement issues, a high level of empathic communication skills, and an understanding of different cultural requirements relating to death and bereavement.
The post holder will also work in the mortuary to provide cover to meet the service needs. This includes accepting deceased persons into the mortuary, correctly documenting their arrival, and releasing deceased persons into the care of the appointed funeral director, ensuring that all documentation involved in the process is accurately completed. The dignity of the deceased must be maintained at all times.
The post holder will work with patients, their families and carers, clinical staff, and external professional agencies to ensure that the processes following a death are facilitated smoothly.
Main Duties of the Job
The role involves supporting members of the public who may be highly distressed, emotional, angry, or vulnerable. Therefore, experience of working in a similar role would be an advantage. You will be providing help, support, and advice through daily contact with bereaved relatives, either face-to-face or over the telephone, demonstrating empathy and reassurance skills, providing advice on a wide range of relevant topics, and answering queries in a clear and sensitive manner.
Experience of working in the NHS would be advantageous. The ideal candidate will have excellent communication skills and be able to maintain a high standard of contemporaneous, accurate, and comprehensive records within the electronic database. Excellent IT skills are essential, and knowledge of hospital systems is desirable.
Being an excellent team player is essential for this role as you will be working closely alongside the Medical Examiner’s Service and other healthcare professionals.
Person Specification
Qualifications
* NVQ3 or equivalent
Experience
* Evidence of organisational skills in all 3 categories (self, others, workload)
* Previous administration experience
* Experience of dealing with deceased persons and bereaved families
Knowledge
* General awareness of health & safety
* Evidence of knowledge of H&S implications when dealing with deceased persons
* Understanding of post-mortem examinations & coronial system, issues arising from the Redfern report, and understanding of registration procedures
* Evidence of appropriate knowledge and skills of Microsoft packages
Skills
* Evidence of effective oral communication skills
* Evidence of ability to write coherent documents
* Good teamwork skills
* Ability to work independently without supervision
Other
* Hospital administration and finance arrangements
* Evidence of progression in knowledge and career
* Positive attitude towards change
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
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