London, United Kingdom (Hybrid - 3 days per week in office)
£70,000 - £90,000 + Equity + Benefits
With a recent strategic investment from Zurich Insurance and backing from the people behind Deliveroo, Zoopla, and Delivery Hero, we’re continuing to grow and evolve. Our journey has already been featured in The Economist, TechCrunch, and The Times—just to name a few.
A brief overview:
As a key driver of our growth strategy for 2025, we’re looking for a Strategic Account Lead to join our ambitious, high-energy team. You will be the key point of contact for our most important stakeholders, driving strategic growth, building deep relationships, identifying opportunities, and delivering impactful commercial outcomes across our customer base.
Leveraging your expertise in relationship management, you will influence key decisions, build strong partnerships, and ensure our solutions remain integral to our customers’ success. You’ll ensure our services continue to evolve with the needs of our customers, strengthening their engagement with us.
We already work with some of the world’s most respected companies to boost the financial resilience of their workforce, driving higher retention and recruitment. Companies like JustEat, KFC, Amazon, and Wolt trust our services to support their people. For their workers, our benefits are life-changing. Your leadership will be crucial in deepening these relationships and expanding our impact with new accounts.
What you will do:
* Strategic Customer Relationship Management: Build and maintain deep relationships with key customer executives, serving as their main strategic point of contact. Proactively and tactically engage with customers to identify key challenges and develop solutions while leveraging the appropriate internal stakeholders.
* Commercial Leadership: Drive the strategic direction of key accounts with a focus on identifying and executing growth opportunities including upselling, cross-selling, and account expansion.
* Revenue Growth: Proactively identify and initiate conversations to drive revenue growth. Shape and implement strategies that maximise growth potential and deliver exceptional customer outcomes.
* Delivery Ownership: Identify opportunities and address challenges with agility, ensuring seamless execution of key initiatives and customer deliverables.
* Executive-Level Engagement: Address complex issues beyond the scope of daily account management, including managing executive-level deliverables, and facilitating critical discussions.
️ This role isn’t for you if …
* If you like clean hands - This is a hands-on, execution-focused position where you’ll drive both strategic growth and the day-to-day actions needed to bring it to life.
* You need predictability - we are a dynamic, fast-moving start-up. If you prefer a highly structured role and environment, this will not be the right fit for you.
* You’re uncomfortable with complexity - our processes often require navigating multi-regional and multi-stakeholder accounts with buying committees, executive stakeholders and high-stake decision-making. If you’re not comfortable with these complexities, this may not be the right role for you.
You will love this opportunity if you:
* Are Seriously Ambitious: You thrive in a fast-paced, high-growth environment and have a drive to achieve big things.
* Are Customer-Centric : You put your customers at the heart of everything you do, ensuring their needs shape your approach and strategy.
* Think creatively and solve problems proactively : You can tackle challenges as they come up, proposing innovative solutions with a bias for action.
* Embrace Ambiguity ️: You’re comfortable navigating uncertainty and see it as an opportunity to innovate and grow.
* Value Collaboration: You’re a team player who thrives in a collaborative environment, always working towards collective success and fostering a positive, supportive team dynamic. There is no ‘I’ in Onsi.
You will need:
* Significant experience in senior customer-facing commercial roles, working closely with key strategic accounts such as account management, customer success etc.
* Demonstrated gravitas and ambition to build and manage executive-level customer relationships, influencing senior decision-makers and driving long-term value.
* A strong commercial acumen, with the ability to identify and capitalise on growth opportunities through upselling, cross-selling, and market expansion.
* A proactive and results-oriented mindset with strong problem-solving capabilities.
* Adept at building trust and maintaining high standards, working collaboratively with both internal and external stakeholders to drive business success.
Excited about this opportunity? We’d love to hear from you! Please apply directly through the application link. We kindly ask that you apply through the link rather than reaching out directly, as it's the quickest way for us to give your application the attention it deserves.
Our Values:
* Get Onside: We recognise that we’re strongest as a team when we unite to achieve our mission. We’re committed to supporting & bringing out the best in each other. Put simply, we’re on each other’s side.
* Say It Like It Is: We embrace clarity, concision and transparency. Why? Because candour enables quality conversation, better decisions and greater speed.
* Bring Your Edge: Our creativity and innovation stems from our unique perspectives. We celebrate our diversity of thought, welcome new ideas and cultivate the talents that set us apart. We actively participate in creating an inclusive and respectful community where everyone feels valued.
* Make It Count: We pursue our goals with determination and a laser focus on what’s important while disregarding what’s not. We strive to succeed, accomplish and perform.
What will you get in return?
Benefits:
* Employee Equity Options - Share in our success
* Pension Contributions - tiered matching up to 7%. (UK)
* 25 days annual leave plus bank holidays. Increased holiday allowance scheme up to 35 days plus holidays with tenure.
* Birthday day off, because no one should have to work on their birthday!
* Special days off (Wedding & Moving days - up to 3 days).
* 1 month paid sabbatical at 5th year of service.
* Enhanced Parental Leave
* Family Leave, starting (or growing) a family is a major life event, with twists and turns, we know that it’s not straightforward and we’re here to support you!
* Personal development budget to help you grow. £500 per annum increasing to £1500 after 3 years. Plus dedicated L&D days - 12 days per annum.
Perks:
* Flexible working hours and location: Split your time between your home and any of our offices in London or Amsterdam.
* Work from abroad - up to 20 days per annum
* A shiny new laptop (MacBook Air/Pro) & equipment e.g. mouse, keyboard upon request
* Dedicated Learning & Development days - 12 days per annum
* Knowledge Sharing: Lunch & Learns, Monthly Speaker Series (bringing you perspective and insights from an array of wonderful people) Team workshops and offsites.
* ️???? Keep healthy with 24/7 GP, Mental Health Support & Gym Discounts.
* Cycle to work and Tech schemes saving you money and spreading the cost.
Our Commitment:
We aim to foster a diverse and inclusive workplace where differences are valued and where employees are treated fairly and supported in achieving their full potential.
Onsi is therefore fully committed to ensuring that it recruits, develops and retains employees solely on merit and that no one is treated less favourably because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
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