Purpose of role: Operate as part of a multi-disciplinary mobile team to provide a professional and customer focused environmental, health & safety and quality cleaning service for the Brunswick PFI neighbourhood Cleaning Ensure the tidy appearance of neighbourhoods, including gated alleyways, by removing rubbish from fly tipping incidents, removing ‘spot’ graffiti, litter picking, removing ‘sharps’/ hazardous material and spot cleaning. Deliver excellent cleanliness in schemes / communal areas by cleaning to agreed PFI standards / schedules. Scheme Maintenance Undertake scheme maintenance duties including: Jet washing of communal areas – hard landscaping and external walkways Minor joinery works e.g. fitting noticeboards and signs Cleaning light fittings in communal areas Winter gritting services Assisting in horticultural planting schemes Customer Assurance Be visible in the Brunswick neighbourhood, offering assurance to customers by checking security, reporting defects in communal areas, taking action or reporting back as needed on a daily basis and also at weekends on a rotational basis. Promote a safe environment by regularly testing lift alarms and reporting issues as necessary. Ensure necessary management of communal paladin bins, ensuring timely rotation and regular clearing of communal waste chutes, and ongoing good communication with the Council’s waste collection partner. Support community activities and events by assisting in organising events and by participating. Embed and maintain excellent working relationships with residents. Work collaboratively with all relevant people, including S4B partners and Brunswick stakeholders, to deliver excellent customer service. Essential: Experience of working in a customer facing role. Experience of working in a team. Ability to communicate effectively with customers, colleagues and external organisations. Knowledge of health and safety responsibilities. Professional and flexible approach. Ability to prioritise workload, manage time and meet deadlines / hit targets.