JOB TITLE: Customer Experience Placement
LOCATION: Milton Keynes
CLOSING DATE: Wednesday 5th March 2025
SALARY: £22,250, 27 days holiday plus Bank Holidays, loan car scheme, pension and a discretionary bonus
CONTRACT: June 2025 - June 2026
To apply for our undergraduate placement scheme, you must be studying for an undergraduate degree that requires a placement year. Master’s students are not eligible.
Please consider before applying if you live more than 60 minutes away from post code MK15 8HG, that you would need to relocate to either Milton Keynes or be a commutable distance (within 60 minutes).
Have you got a talent for problem-solving, strong attention to detail, and a passion for delivering exceptional customer experiences? We are seeking inquisitive Customer Experience Undergraduates to join our team. You will have responsibility for initiatives across the whole customer journey, from the development of new content in customer email campaigns, improving digital customer journeys and lead management systems, to understanding the needs and insights from customer research to better support our customers and increase retention and loyalty. The work is varied but always focused on making our customer experience the very best it can be.
This is what your time at Volkswagen Financial Services might look like:
* Supporting your colleagues in the development of new systems or processes that have a direct impact on customer experience, such as creating new pages and content within our digital customer portal to improve the experience our customers have when contacting us.
* Working closely with the wider Customer Engagement team to understand customer behaviours, motivations and expectations throughout the customer journey. This will enable you to influence the design and implementation of initiatives with ideas you believe will support the customer as much as possible.
* Managing projects first hand, supporting the development and delivery of key customer-focused initiatives.
* Ensuring the customer Chatbot is maintained via daily and weekly monitoring, ensuring it is working efficiently and effectively by making regular updates to improve the customer experience.
* Reviewing, proofing and delivering email, direct mail and operational customer communications within our customer contact programmes to ensure they remain relevant and compliant.
* Engaging with colleagues across the business to deliver quarterly updates to our retailer-facing renewal platform, ensuring our retailers and customers have access to the latest finance offers.
About you:
* Currently studying a degree in Business, Marketing, Communications or a similar field.
* Strong literacy and written communication skills.
* Able to communicate at all levels across the business.
* Flexible and adaptable to change, particularly in a hybrid working environment.
* Proactive approach to tasks with the ability to take your own initiative and work independently.
* A creative approach to problem solving and attention to detail.
* Ability to manage multiple projects and deliver to deadlines.
What we can offer you:
* Salary of £22,250 per annum plus discretionary bonus and company pension scheme.
* A wealth of experience and a fun and sociable workplace to start your career.
* You’ll be joining a group of 49 undergraduates, providing a large peer group to work alongside.
* Access to Life Skills workshops, designed specifically for you as an undergraduate.
* Opportunity to join a discounted loan car scheme.
* Physical and mental health support with our onsite Wellbeing Centre.
* Hybrid blend of working at our office based in Milton Keynes and working from home.
Here’s what our process looks like:
* Apply and upload your CV, covering letter and answer a few application questions.
* You’ll then be invited to complete a Situational Judgement Test, a short multiple-choice question set to understand how you may approach situations.
* If you pass this stage, you will be invited to complete an online video interview where you will have the opportunity to tell us more about yourself.
* If successful, your final step is to attend an assessment centre at our Milton Keynes office where you will take part in a group exercise, complete a short interview and deliver a presentation. You'll also meet some of our managers and current Undergraduates to find out more about a placement year with us.
About Volkswagen Financial Services UK Limited:
Our mission is straightforward: we want to be 'The Key to Mobility'. To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We provide a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us; we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.
Our undergraduate placement roles do not meet the UKVI’s criteria for the skilled worker sponsorship route; therefore, we are unable to accept candidates requiring sponsorship for this role.
Next Steps: The assessment centre for this role will be held on Thursday 20th March 2025, and if successful in being offered the role, you will be invited to a Familiarisation Event on Tuesday 1st April 2025. Both dates will be at our Milton Keynes offices.
#J-18808-Ljbffr