Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years. Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors. We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career. Pay Range Salary: FTE £22,500 pa - Salary will be pro-rated to 15 hours, Saturday and Sunday with a £2,500 shift allowance. Job Description Screening Executive - Weekend Shift Location: Manchester Salary: FTE £22,500 pa pro-rated, 15 hours £2,500 shift allowance Hours: 8:30am - 5pm - 15 hours Saturday and Sunday This role will require someone working with both our clients and candidates to ensure that all relevant pre-screening checks are completed. Therefore, strong customer service skills are required, along with a candidate who is confident and enjoys working on the phone. We require someone who enjoys working on the phone and solving issues. So what does this role involve? The purpose of this role is to successfully pre-screen and dealing with customer queries on the phone and via email. We work with some high profile clients and candidates and therefore service excellence is paramount. Day to day the role includes (but is not limited to): Complete and review industry specific checks i.e. credit checks, qualification verifications, identity checks Ensure documentation is present and correct to pass all quality checks Respond to queries from Hiring Managers and Candidates about the pre-employment vetting process Contact Candidates via phone and email to investigation information that is highlighted throughout the pre-employment vetting process Dealing with customer complaints/questions/issues on the phone and via email Provide solutions to any queries that arise Escalate queries where necessary Why join REED? Paid sabbaticals for continuous service Health Cash Plan helps Co-Members pay for everyday healthcare appointments Personal Development Fund to put towards a course of your choice 25 days annual leave plus bank holidays and the opportunity to buy 5 additional days per year Progression – all of the current Screening Team Leaders started as Screening Executives The assessment process for this role includes a telephone interview and face-to-face interviews. Please note that all successful applicants will be expected to be in the office Monday - Friday for the first 3 weeks for training Feel what it’s like to truly belong… All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.