How you'll help us live our purpose: We've been helping our members save for their future and buy a home of their own since 1845. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do and one we're proud of. And you can play your part too if you are experienced in research work and passionate about putting good outcomes for customers at the heart of what you do, you could join our dedicated team Customer Insight team as a Communications Research Analyst How you'll make a difference: As a Communications Research Analyst you'll conduct and commission research to meet the needs of the organisation's requirements. You'll undertake member and broker telephone contact to representative sample volumes to conduct communications testing and accurately report the findings of the research enabling business owners to confidently make decisions on the quality of the communication designs. You'll also analyse and interpret research findings and report to the organisation in a clear and concise manner enabling decisions to be taken on the back of the insight. This role will span our customers across Business to Business (B2C) and Business to Customer (B2C) markets to ensure alongside the wider Customer Insight Team that the views of the market and customers are accurately represented including the views and impacts on vulnerable members This is a great opportunity to join us in a newly created role in which your work will really make a difference and you'll feel proud of helping our members to understand communications. What you'll bring to the role: Experience of working in Communications Testing Research/Insight Experience of conducting direct to customer/user research via phone and online, using both qualitative and quantitative methodologies Experience of accurate recording and reporting of user responses and opinions to surveys and research activity Evidence of delivering effective end to end research from recruitment to analysis and reporting Ability to convert business queries into research briefs & questionnaires Excellent communication skills - verbal and written with experience of internal and external stakeholder management Excellent analytical skills and attention to detail Good levels of diagnostic and problem-solving skills And in return, you'll get the best from us: An annual colleague bonus of up to 12% Hybrid working with 60% of your time at home Matched pension contributions of up to 10% 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year Colleague Mortgage and Saver products Electric vehicle scheme / Cycle to Work scheme 2 days' volunteering per year We'll give you a place to belong with the support to learn, develop and shape a meaningful career. Why choose Leeds Building Society? Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation. Why wait? Apply now We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on. LI-Hybrid ADZN1_UKTJ