Job Purpose
The priority of the role is to create and update employment documentation for Peninsula clients, ensuring documents are well written, in line with legislation and produced to a high quality. This service will primarily be delivered through a digital platform as well as by telephone and visiting clients on site when required.
Job Overview
This role is a busy and fast paced position within the Employment Consultancy Services Department. We are looking for a dynamic, motivated and high performing HR professional to provide HR support, specifically related to employment documentation. You will service our clients, in a client focused and high-quality manner.
Day-to-Day Responsibilities
1. To lead meetings, primarily through a digital platform but also on occasion and where required at our client’s site to create the employment documentation, critique the client’s own documentation or review and update the client’s documentation, in accordance with Peninsula’s policies and procedures.
2. To identify areas of risk within Clients documentation, advise the Client of risk areas and solutions to bring them in line with current legislation, ensuring a joined-up approach with the relevant team for additional support and guidance.
3. Ensure that personal knowledge of HR and Employment Law Documentation advice and best practice is continually updated.
4. To provide a service for clients in a timely, efficient, and comprehensive manner and in line with any response time KPI’s in place.
5. To manage your workload in accordance with Peninsula’s current policies, procedures, SLAs and KPIs.
6. To proactively build rapport and relationships with clients so Peninsula is considered an extension to the clients business.
7. To refer to Company internal training and legal updates to ensure that all advice/documentation is legally compliant.
8. To provide advice to clients on the contents of documentation, identifying any risk areas and giving commercial advice where appropriate.
9. To record all work accordingly using the systems in place at that time.
10. To undertake on site client training as required.
11. To support the office-based Employment Consultancy and advice teams as required.
12. To attend team meetings as and when required, including mornings/evenings and weekend conferences, at our head office in Manchester or via a digital platform.
13. To undertake E-learning as and when required.
14. To offer the clients options regarding utilisation of other products we provide and make such introductions accordingly.
15. To identify Peninsula, Bright & Croner products, as well as any new services or products the Group introduces, to clients which would aide retention, sales and client sentiment.
16. To actively seek and encourage client feedback by various methods and to promote and improve Peninsula’s online reputation.
17. To assist with training for new starter when required.
18. To attend Clients sites when deemed necessary by Peninsula, within reasonable travel but not limited to or restricted by postcode areas. This may on occasion include travel outside business hours, flights to other British Crown Dependencies (i.e Isle of Man) and, on occasion overnight stays.
19. Where you are located within one hour’s drive of any company premises (Manchester, Glasgow and Hinckley) you will work from the office for at least one day per week.
20. To proactively consider the client experience for clients and make suggestions as to how we can enhance service position.
21. To own your client work from outset to resolution, ensuring it is executed to a high, quality level.
22. To build relationships and rapport with client’s, considering the language you use and the way you present yourself.
23. To carry out other tasks that are deemed necessary by the Management Team.
The above is not an exhaustive list and you will be required to be involved in other tasks as required by the business.
What you Bring to the Team
24. A team player, at all times working as one and supporting your team members and the business so we are successful.
25. Flexibility, ability to take on new challenges and embrace them so we are constantly evolving and progressing our internal team and the services we provide to clients.
26. Knowledge and experience of employment law and/or human resources role.
27. Excellent written English and word processing skills.
28. Attention to detail and the ability to present information accurately.
29. Pride in delivering a high-quality service and genuine desire to own, lead and resolve issues for clients by providing efficient, pragmatic solutions.
30. Ability to work under pressure in conjunction with deadlines in a fast-paced environment.
31. Possess professional and confident communication skills over video conference, the telephone and in person.
32. Good organisational and time management skills.
33. Ability to adapt to different clients needs to ensure every client is satisfied with the service.
34. Ability to adapt to new projects, initiatives and innovation as we progress and develop the department in which we work.
35. Ideally degree level and CIPD qualified.
The above is not an exhaustive list of duties it is subject to change and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.