This role is covering Herefordshire (HR Postcode) - also covering Gloucester and Newport.
This will be a hybrid position covering Production Printers as well as some office-based MFDs.
Responsibilities:
1. Respond to customer service requests for the repair of business equipment and production printers.
2. Carry out fault diagnosis and establish effective repairs through adjustment, cleaning, or replacement of spare parts.
3. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management.
4. Work with colleagues to help overcome new or unusual faults.
5. Invoke the call escalation process in a timely manner.
6. Inform the customer on the work carried out and gain acceptance to the machine's condition and performance following the service work completed.
7. Carry out the installation of equipment sold by the company and ensure the machine performs to the customer's satisfaction.
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