Job Description Are you looking to start or progress your career in the property the industry?Are you a strong administrator with excellent customer service skills? If so, we want to hear from you Role - Customer Service Advisor Location - Norwich, NorfolkSalary - £22,400Days & Hours - Mon - Fri, 08:45am - 5:30pm (1 hour break) 1 Sat per month, 9am - 1pm.Employment Type - Full-time, permanent, office-based The role of a Customer Service Advisor: You will be fully managing your own portfolio of properties across any of our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. Your duties may include: Managing repairs and maintenance Dealing with tenant arrears Negotiating end of tenancy deposits Complying with gas audits Having a competent lettings legislation knowledge to help and support where necessary – full training is provided Skills and attributes of a Customer Service Advisor: Previous experience in an administrative role - essential Influencing and negotiation skills Professional communication skills Rapport building skills Confidence both conversationally and in writing Excellent decision making capabilities Our tenants, landlords and branch colleagues rely on our property managers as subject matter experts and to act efficiently and calmly when dealing with their properties – Full training, support and guidance will be provided as well as access to an industry tech qualification. What you get in return for a career as a Customer Service Advisor: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Casual dress Wellness benefits, we are part of the wellness charity – MIND, the fight for mental health Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00505