We are recruiting for an experienced Contract Administrator / Helpdesk Advisor to a growing team in a fast-paced, customer-focused environment in City Centre Manchester. This is a full-time opportunity. As the contract Administrator you will play a vital role in supporting both planned and reactive service delivery, while also handling new business enquiries. This is a permanent role paying £27k pa, working 8-hour shifts Monday to Friday between 7am and 6pm
Benefits:
Quarterly bonus scheme (up to £4k annually)
30 days holiday including bank holidays
Medical Health Cash Plan
Company Sick Pay
Enhanced Pension Contributions
Life Assurance Scheme
Perkbox access including wellbeing packagesThe Role:
Handling inbound calls and online enquiries
Logging jobs and maintaining accurate data in the CRM
Preparing job quotes using rate cards and tariffs
Supporting customers with urgent issues and finding quick solutions
Coordinating with commercial and operational teams to process orders
Checking job information thoroughly before invoicing
Occasional paid weekend support on a rota basis
Full training providedAbout You:
Detail-focused and confident with data entry
Experience with CRM systems preferred
Excellent customer service and communication skills
Comfortable working in a busy, high-volume environment
Flexible, proactive, and able to work beyond standard hours when needed
Confident discussing services with new and existing clients
Telesales experience is a bonus, but not essentialIf you are interested then please click the APPLY button now PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer