Entry level Operations Supervisory position. Reports to a Team Manager or Operations Manager. This is an Individual Contributor that directs a small unit or section of the company's internal operations activities. Responsibilities focus on the day to day resolution of problems and execution of transactions within specific operations units requiring immediate and frequent involvement with unit activities, e.g., reviewing and authorizing General Ledger entries, approving exception processing, etc. Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures. Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager. Requires basic operations knowledge with work experience in a specific product line. More than 50% of time is spent doing actual production work. May provide input into key people decisions (i.e. Salary Planning, Performance management, hiring/firing, etc.). Typically has 1-2 years Operations experience with no prior management experience.
Job Duties & Responsibilities:
1. Works individually with frontline associates to build their professional proficiency beyond standard skills acquired in training.
2. Prepares and organizes activities and ensures Account Reconcilement daily functions are covered.
3. Collaborates with the management team.
4. Identifies ideas to drive change and discusses with Managers & Team members.
5. May assign and manage workflow in coordination with site leadership.
6. Focus is on managing Risk, Operation Excellence and process improvements.
Required Skills & Abilities:
1. Strong verbal and written communication skills and effective interpersonal skills.
2. 3+ years of experience working within banking operations.
3. Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications.
4. Comfortable explaining process with servicing.
5. Comfortable with ongoing change and learning new technology/processes.
6. Ability to analyze and resolve client inquiries.
7. Ability to provide a positive customer experience through creative solutions.
8. At least an intermediate ability in computer skills.
9. Must work well in a team environment, as well as independently.
10. Must have a strong and positive work ethic and follow Bank of America's Core Values.
11. Must be flexible and adapt quickly to change.
12. Ability to multi-task and meet specific performance goals.
13. Knowledge of PC functions in a Windows based environment. Proficiency in the use of Microsoft Office product suite, including Excel, PowerPoint, and Outlook are essential. Knowledge of Macros a plus.
14. Ability to navigate multiple computer systems.
Desired Skills & Abilities:
1. 3-5 years previous experience of managing or leading team of associates.
2. Demonstrated track record of success in 1) Leading multiple projects or multiple teams 2) Consistently delivering results 3) Developing people and motivating teams 4) Creative problem solving.
3. Transformational leadership that creates an environment that encourages others to challenge the status quo and communicates a compelling sense of purpose and optimism for the future that drives followership.
4. Help create and maintain strong morale; cooperate with team members to resolve problems and achieve goals.
5. Must be detail oriented, with the ability to handle multiple assignments promptly and effectively.
6. Ability to react quickly and decisively to resolve client concerns.
7. Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects.
8. Proficiency in the use of Microsoft Office product suite, including Excel, PowerPoint, and Outlook are essential. Knowledge of Macros a plus.
9. Ability to work 7:00 am to 4:00 pm Eastern Time.
Additional Job Description:
1. Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
2. Excels in working among diverse viewpoints to determine the best path forward.
3. Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.
4. Commitment to challenging the status quo and promoting positive change.
5. Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
6. Believes in the value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
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