Our expert care staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Hertsmere. Designed by families, for families, our hospice building - The Ark - provides a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.
Shortlisted in three categories for the prestigious 2023 Third Sector Awards, including Charity Chief Executive of the Year and Fundraising Campaign of the Year, the charity has seen sustained growth over the past three years and we are looking for high quality professionals to be a part of our ongoing success.
JOB DESCRIPTION
We are seeking a Supporter Engagement Officer to join our dynamic team. In this role, you will work closely with the Supporter Engagement Manager to enhance our Individual Giving Program, aiming to increase its growth from £500,000 to £750,000 within the next three years.
The Supporter Engagement Officer will work closely with the fundraising team, specifically with the Supporter Engagement Manager and the Community Engagement team to help grow all areas of Individual Giving.
As Supporter Engagement Officer, you will focus on creating and managing fundraising campaigns aimed at securing donations from individual supporters. You will play a key role in building and maintaining relationships with existing and prospective supporters of Noah’s Ark. You will ensure our supporters have the best supporter experience possible, to make them feel engaged and motivated, valued and informed about the impact of their donations.
You will be responsible for developing and helping to implement strategies for donor acquisition and retention, managing communications with our supporters through various channels such as direct mail, email, social media and events. You will be responsible for analysing the effectiveness of our individual giving fundraising initiatives to ensure targets are achieved. You will identify new opportunities for growth – working closely with the wider hospice team to contribute to our mission of helping children who are seriously unwell make the most of every day.
ABOUT YOU
We are seeking a well-organised, confident individual with demonstrable experience in fundraising, preferably in individual giving. You will be organised, resilient with a ‘can do’ attitude and a real determination to succeed. Experience of managing a supporter portfolio, and the ability to build relationships with people in a variety of situations, working collaboratively with internal and external stakeholders is essential.
You will be friendly and empathetic and able to instantly connect with others and communicate effectively about our work.
You will hold a full UK driving license and be willing to travel across our catchment area to meet supporters when required. Occasionally undertaking weekend, early morning and evening work to attend or help support events for which – time off in lieu will be given.
Kindly see attached job description for more information about this opportunity. We encourage early applications, as we reserve the right to close this role early if we receive sufficient applications.
Please note an enhanced DBS disclosure with Child Barring will be required for this post. Our recruitment checks, induction, ongoing support and supervision reflect our commitment to safeguarding the families we support.
Noah's Ark Commitment to Equality & Diversity
Noah’s Ark Children’s Hospice is an equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.
Our diversity council is working hard to construct positive changes within our organisation. We are a disability-confident employer and part of our commitment is to interview all applicants with a disability who meet the minimum criteria for a job vacancy and consider them on their abilities.
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