The Company:
Northern based specialist HVAC company who design, install and maintain Air Conditioning and Refrigeration systems to a wide range of customers in various sectors including Manufacturing, Process, Leisure, Healthcare, Facilities Management, Power, Aviation, Construction on Industrial, Commercial and residential sites.
The business has doubled in size over the last 2 years and has been successful in winning framework agreements with public sector and end user manufacturing clients. T/O is c£14m.
The Role:
We're seeking an experienced A/C Maintenance Contracts Manager to drive operational excellence and optimise the performance of service delivery contracts across the North and Scotland.
In this critical role, you will oversee several major key accounts and several smaller accounts, ensuring alignment with organisational objectives and continuous improvement across all service areas.
You'll act as a central and main contact point for customers and engineers. You will be responsible for the day-to-day running of the accounts, customer satisfaction, health and safety, ensuring solid communication between parties, delivery of monthly reports and contract reviews.
Responsibilities:
1. Lead and oversee the Northern Service operation of the business.
2. Lead and oversee maintenance activities, reactive breakdowns and remedial repairs.
3. Ensure customer compliance on accounts managed.
4. Communicate, plan and arrange works between customers and engineers – Assist and advise service coordination team booking works and allocating specific engineers.
5. Implement and enforce the company's methods and standards of work - carry out maintenance and small works quality inspections.
6. Implement and enforce health and safety policies and procedures.
7. Health and Safety, RA, COSHH and Environmental controls.
8. Employee reviews - oversee employee growth and training plans.
9. Submit quotations for remedial works and small projects.
10. Carry out monthly reviews on larger contracts.
11. Carry out Contract reviews.
12. Build customer relationships Client activities.
13. Build relationships with team members.
14. Assist Project team with asset lifecycle reports, CAPEX funding and energy assessments.
15. Assist Sales team with pricing and mobilisation of new service accounts.
16. Ensure profitability of the Northern Service division.
17. Liaise with finance team - submission of weekly account billing.
18. Working alongside dedicated service coordinating team.
The Person:
Previous experience of managing a team of air-conditioning service and maintenance engineers.
SSSTS, SSMTS, EMSS, F-GAS, NVQ Level 3 or Equivalent.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving skills.
Strong Health and Safety understanding.
Proficient in computer software (PowerPoint, Excel, Word, MS projects).
Knowledge of service accounts and business operations.
Leadership and team management experience within a similar field.
Monday to Friday - Duty call out manager 1 in 6.
The Salary:
£(phone number removed) per annum salary paid monthly depending on experience.
£5,000.00 per annum private pension contribution.
Company Vehicle - Electric Polestar.
Bonus Scheme paid 6 monthly - bonus scheme is subject to performance, client satisfaction and profitability of accounts managed.
Company Laptop.
Company Phone.
25 days holiday per annum - increase of 1 days for every 5 years of employment.
Career Growth - various training courses.
Job Info
Job Title: A/C Maintenance Contract Manager
Company: CV-Library
Location: Leeds, West Yorkshire
Posted: Dec 2nd 2024
Closes: Jan 2nd 2025
Sector: Construction
Contract: Permanent
Hours: Full Time
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