Are you an enthusiastic and proactive professional with a passion for Sales and Customer Service? Do you thrive in a fast-paced environment and have an interest in learning how to identify market trends, optimize leads and turn them into sales? Do you want to work for a company that offers valuable company benefits, development opportunities and a supportive environment that prioritizes your wellbeing? If so, Rapid Access Ltd has the perfect opportunity for you!
About Us:
Rapid Access Ltd is a leading UK-based manufacturer and supplier of access panels and riser doors, designed to meet the needs of their potential and existing customers. With a focus on innovation, quality, and ease of installation, our products, such as the FlipFix panel and RapidFit riser doors, provide efficient solutions for access to building services.
At Rapid Access Ltd, our core values are the foundation of our identity and the way we conduct business. They guide our culture, fuel our success, and enable us to provide exceptional service to all stakeholders.
Customer Service – Respect – Communication – Accountability – Trust – Diversity – Charitable – Innovation – Compliance – Sustainability
The Role
As a Sales Administrator & Telemarketer, you will play a crucial role in supporting our sales team while proactively reaching out to potential customers to drive business growth. Your role will involve a blend of administrative duties and direct customer engagement, ensuring excellent service and fostering strong relationships.
Key Responsibilities
1. Provide administrative support to the sales team, including processing orders, scanning, and handling customer inquiries.
2. Conduct outbound calls to architects, main contractors, and subcontractors using our in-house database and Glenigan subscriptions.
3. Accurately update customer information and track lead progress in our CRM system.
4. Identify and qualify potential business opportunities through engaging conversations.
5. Work closely with the sales and marketing team to convert leads into opportunities.
6. Meet and exceed weekly and monthly lead generation goals. Achieve daily and weekly targets for calls made and leads generated while maintaining a high level of professionalism.
7. Maintain accurate records of sales activities and customer interactions.
8. Contribute to a positive and dynamic team culture aligned with our company values.
What We’re Looking For
1. Previous experience in sales administration, telemarketing, or a customer service role.
2. Excellent communication and interpersonal skills.
3. Strong organisational skills with attention to detail.
4. Confidence, resilience, and persistence in engaging with various prospects.
5. A proactive and self-motivated approach to work.
6. Comfortable working in a dynamic sales environment, working comfortably in a team and as an individual.
7. Proficiency in Microsoft Office software is an advantage.
What We Offer:
1. Starting competitive salary of £12.50 per hour with a comprehensive commission structure.
2. Realistic addition earnings of up to £6k OTE on top of the basic wage.
3. 20 days annual leave plus an extra 5 days for factory shutdown at Christmas.
4. All bank holidays off and paid.
5. Learning & Development Opportunities.
6. Sick Pay after successful probation period.
7. Paid Lunch Fortnightly.
8. Birthday Bonus after 1 years’ service.
9. Plant a tree on your birthday.
10. Employee Assistance Program (EAP).
11. Extra annual leave at 5 years length of service.
12. Work Events.
13. Company Pension.
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