2nd / 3rd Line IT Support Technician This is an opportunity for personal growth, learning, and contributing to a company that values its employees and the community it serves. We are seeking support engineers specialising in 2nd and 3rd line Technical Support to join a pioneering MSP team specialising in Microsoft, Cisco & Cloud Technolog y. If you’re skilled in these areas, we’d love to connect with you. Come join an established MSP that prides itself on a culture of positivity and collaboration, all aimed at achieving lightning-fast resolution times and providing unparalleled service to their clien ts. You'll be an integral member of a small team of talented professionals, pooling your knowledge and learning from each other to deliver a superior support experience that exceeds customer expectati ons.This company is deeply committed to your professional growth, offering top-of-the-line training and development opportunit ies. So, if you can work wonders with this tech stack, we need to talk.Microsoft 365 - Exchange Online, SharePoint Online, OneDrive, and Sec urityAzure - diagnosing and resolving host crashes, provisioning new virtual machine hosts, troubleshooting VPN connectivity issues, and managing security configurations in Azure environm ents.Windows Server - DNS, Active Directory, File & Print, and Patch Manag ementVirtualisation - VMWare, HyperV, and AzureBackup admin, setup a nd DRNetwork troubleshooting - diagnosing connectivity issues, monitoring performance, resolving firewall and VPN problems, and ensuring stable wired and wireless network operat ions. Here's what we're looking for fro m you:Experience in a busy suppor t roleAbility to work across multiple clients (45 in total) and a variety of technical s et-upsExperience in troubleshooting issues with a root-cause analysis mindset and acting as an escalation point for the team both remotely and o n-siteHelping to create technical documen tationOn-Site client visits and out of hours working may be re quired B enefitsSalary ranging up to £45k depending on experience and technical s killset23 days holiday bank holidays B irthday1 extra day per year served up to a max of 25 daysIn work training and a personal developme nt plan If you're looking for an opportunity to be part of a dedicated team that takes pride in making a real difference for their clients through technology solutions, let 's talk