About the Role Energise Your Career, Accelerate a Net-Zero Future RenewablesJobs The opportunity Lead, Inspire & Make a Difference At EDF Business Solutions (EBS), we want our customers to feel valued—so ask yourself, how can you support your team to truly make a difference? As a Customer Service Team Leader, you’ll guide a team of advisors, taking ownership of the end-to-end service experience for our customers. You’ll oversee all contact channels, ensuring smooth escalations and complaint resolution, while driving an exceptional experience for both customers and employees. Your Mission You’ll be fully empowered to lead your team and make key decisions, from managing schedules and setting priorities to recognising and rewarding great performance. Your focus will be on: Delivering Outstanding Customer Experience – Ensuring our customers receive best-in-class service that sets EDF apart. Creating an Engaged & Motivated Team – Supporting, inspiring, and developing your team to perform at their best. Driving Value & Profitability – Helping EDF grow by making every customer interaction count. You’ll balance proactive customer engagement with an operational focus, collaborating with stakeholders across Mid-Market and the wider EBS team to enhance our service. Reporting to the Planning & Support Senior Manager, you’ll lead on service performance and SLA deliverables, shaping and implementing strategies that drive success for Mid-Market. If you’re ready to lead with confidence, empower your team, and make a real impact, this is the role for you Pay, benefits and culture Looking for a place where you can work hard, have fun, and make a difference? You’re in the right place At EDF, we thrive on new ideas and continuous growth. We value and reward your hard work with a competitive salary, bonus, pension, and a flexible benefits package—whether it’s an EV, private healthcare, extra holiday, or more Enjoy the freedom and flexibility to work in a way that suits you—on-site, in the office, or hybrid from home. We’re proud to champion diversity and inclusion through our Everyone’s Welcome programme and are a Disability Confident employer, ready to support your needs. What you’ll be doing Your Mission You’ll be fully empowered to lead your team and make key decisions, from managing schedules and setting priorities to recognising and rewarding great performance. Your focus will be on: Delivering Outstanding Customer Experience – Ensuring our customers receive best-in-class service that sets EDF apart. Creating an Engaged & Motivated Team – Supporting, inspiring, and developing your team to perform at their best. Driving Value & Profitability – Helping EDF grow by making every customer interaction count. You’ll balance proactive customer engagement with an operational focus, collaborating with stakeholders across Mid-Market and the wider EBS team to enhance our service. Reporting to the Planning & Support Senior Manager, you’ll lead on service performance and SLA deliverables, shaping and implementing strategies that drive success for Mid-Market. What do you need to be great at this role? Lead, Inspire & Drive Change In our fast-paced Customer Services team, every day brings new challenges. You’ll thrive on leading a high-performing team, tackling complex issues, and delivering exceptional customer experiences. What Makes You Stand Out? Passion for Customer Excellence – You’re proactive, open-minded, and confident in handling escalations and customer challenges. Agile & Resilient – You embrace change, take ownership of decisions, and support your team in finding solutions. A Natural Leader – You inspire, develop, and empower your team to perform at their best. Exceptional Communicator – You confidently represent EBS, influence stakeholders, and build strong relationships. Organised & Strategic – You translate business goals into clear objectives and action plans. Qualifications & Experience Customer Service Expertise: Proficient in customer service principles, with a keen understanding of how operational processes influence the overall customer experience. Change Leadership: Demonstrated success in guiding teams through transitions, fostering a culture of continuous improvement. Key details to know Closing date for applications: 6th March 2025 Salary: £35,600 Hours: Full time Start date: 12th May 2025 (includes a 4-week training period based in our Exeter office) Location: Gadeon House, Grenadier Rd, Exeter EX1 3UT Why Join Us? Full training provided – no previous experience required A supportive, flexible work environment where your ideas matter. Be part of a company committed to sustainability and a greener future. A culture built on our core values – Be Open, Own It, Make It Better. If you’re ready to kick-start your career and make a real impact in the energy industry, we’d love to hear from you Apply today and help us power a sustainable future What's in it for you? Success is personal. It's your journey, powered by us. Join us and we'll help Britain achieve Net Zero together.