Job Title: Service Demand Planning Associate
Job Function: Demand Planning
Therapy Area/Industry: Healthcare/Technology
Location: UK (Primarily office-based with flexibility to work from home)
Job Description:
Proclinical is seeking a motivated and detail-oriented Service Demand Planning Associate to join our team. In this role, you will coordinate the supply-demand balancing process to ensure customer satisfaction across the UK and ROI. You will be a vital member of the Service Excellence team, reporting to the Service Demand Planning Manager.
Responsibilities:
- Utilize digital tools and systems to monitor service activity demand and supply, identifying and resolving imbalances.
- Collaborate with cross-functional stakeholders to address supply issues and ensure efficient service delivery.
- Support weekly Demand-Supply balance meetings with insights for informed decision-making.
- Ensure data accuracy and process adherence for optimal inventory management.
- Maintain proactive communication with customers regarding demand planning updates.
- Plan resources day-to-day through active dialogue with key stakeholders.
- Timely plan out-of-hours cases and re-prioritize as necessary.
- Support mid-long-term demand planning to forecast installations, de-installations, and relocations.
- Monitor and respond to global supply chain availability changes.
Key Skills and Requirements:
- Minimum of 5 GCSEs or equivalent, including English and Mathematics (A-C grades).
- Experience in demand planning or a technology-led environment, preferably in healthcare.
- High attention to detail and proven ability to manage multiple conflicting priorities.
- Familiarity with CRM systems and strong data analysis skills.
- Excellent communication skills to engage with internal/external stakeholders at all levels.
- Knowledge of UK and Irish geography is highly beneficial.
- Experience using enterprise information systems (e.g., SAP, ERP, SalesForce).
- Proactive and resilient team player who can work independently and thrive in a fast-paced setting.
Please Apply on Linkedin.
Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.
Proclinical Staffing is an equal opportunity employer.