My client is a Facilities Company who is looking to recruit an experience Helpdesk Team Leader based in the St Albans area. The successful candidate will be a well presented professional individual. Support the Helpdesk Coordinators with everyday decision making to ensure that contract SLA’s are met and internal processes are followed. Previous experience within a facilities/building maintenance company is essential environment. Hours Monday – Friday 8am – 5.00pm ( must e flexible) The role also consists of planning, allocating, reallocating of PPM, PPM remedial and reactive tasks on the Greater Anglia rail contract. Utilising the contract CAFM system, along with other planning software such as excel, paying particular attention to logical planning and meeting period deadlines. Liaising with clients and suppliers. Dealing with initial queries from suppliers, subcontractors and client where possible Reviewing compliance and health and safety documentation for daily tasks Logging emergency calls and closing down jobs when complete. To assist with the control of all financial and commercial aspects of contracts To assist in the production of supporting financial information. To maintain and update both manual and computer records. To prepare and issue predefined reports, which form part of the contract and customer requirement To be responsible for the commercial support on the contract through to final account. Cover help desk duties when required. Cover all contracts as required during staff absences (subject to further training) Generate statistical reports on PPM Essential Skills Proven experience in an administration role • Proven experience in the facilities management sector • An understanding of station assets Proficient in the use of standard MS Office packages Proficient in the use of AssetPro