We’re hiring for a Customer Support Manager to join an industry-leading company in CNC technology at their site based in Leamington Spa.
This is a dynamic tole that will see you managing service engineers, resolving customer issues, and driving continuous improvement.
What’s on offer?
* £60,000 - £70,000 per year
* Monday - Thursday 8:30am - 5:30pm (early finish on Fridays)
* 25 days holiday (plus bank holidays)
* Life assurance and Vitality health insurance
* Discounts at gyms and retailers across the country
* Company vehicle provided
* Full-time, permanent role with occasional travel and overnight stays
What will you be doing as a Customer Support Manager?
* Managing and supporting the field-based Service Engineers and office-based Technical Helpdesk team
* Overseeing the allocation and scheduling of engineers to meet customer needs
* Providing hands-on support for major service issues, including diagnosis and root cause analysis
* Reviewing and resolving escalated service invoices and queries
* Monitoring and addressing quality control issues on machine tools
* Ensuring compliance with UKCA/CE requirements for machine tool modifications
* Conducting customer site visits to ensure satisfaction and resolve issues
* Identifying training needs for Service Engineers to expand their skills
* Promoting continuous improvement within the service department
What do you need?
* Proven experience managing a large team in a fast-paced environment
* Strong leadership and problem-solving skills
* Proficiency in IT systems and reporting tools
* Full UK driving licence with no more than 6 points
* Background in machine tools or engineering (desirable)
Don’t miss this opportunity to advance your career with a company that offers excellent benefits and the chance to lead a talented team. Apply today for consideration or speak with Adam at KPJ Group for more information.
KPJ Group are a specialist Recruitment Consultancy with more than 40 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted