Job summary
1. Working Pattern: Rota pattern consisting of 07:00 to 19:10 hours and 19:00 to 07:10 hours over a 6-week rota pattern.
2. Grade: Band D + 17% shift allowance
3. We currently have an exciting opportunity available to recruit a permanent Community Alarms Officer.
4. We are looking for enthusiastic individuals who possesses a good working knowledge of the Community Alarm service including assessing and installing telecare equipment to individuals within their own homes.
5. You must hold a full driving licence and able to drive the Councils fleet vehicles, both manual and automatic.
Main duties of the job
6. Plan the diary to ensure all assessments are completed as scheduled.
7. Undertake the installation, demonstration, and programming of a range of alarm and Telecare equipment.
8. Operate the control centre equipment on a 24-hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies and procedures and service standards.
9. Identify the type of emergency, assess the needs of the customer and initiate appropriate action to calls received on a wide range of issues emergency, medical, social, housing, telecare, and care.
10. Provide a consistent, courteous and professional service offering information advice and support when dealing with customers, colleagues, councillors and contractors, taking necessary action to conclude the enquiry.
11. Receive calls from individuals and establishments being monitored for lone worker, Telecare, Telehealth, fire, burglary, temperature control etc. and action as appropriate.
12. Provide an out of hours answering and filtering service for the Authorities repairs and other services, deciding priority order and communicating with trades operatives, contractors and standby supervisors where appropriate.
13. Undertake safety checks on the vehicle used in the course of these duties.
14. Provide emergency first aid and lifting and handling as required (training provided).
About us
Sandwell is situated at the very heart of the West Midlands, just a stone's throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment. Sandwell is made up of six towns - Oldbury, Rowley Regis, Smethwick, Tipton, Wednesbury and West Bromwich. The borough has 1,200 hectares of parks, playing fields and local green space and more than 30 miles of canals.
We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers
Job description
Job responsibilities
15. It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment.
16. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and also the Equalities Act 2010
17. Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
18. To participate in the operation of the Councils Appraisal Scheme.
19. Championing and executing an open culture of Equality, Diversity and Inclusion (EDI) throughout the council which reflects the councils policy, values and behaviours.
20. Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
21. The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work.
22. To receive calls from individuals and services being monitored for Lone Worker, Telecare. Telehealth, Fire, Burglary, Door Access requests and action as appropriate.
23. To operate and maintain manual and computerised information systems, other computer terminals and any other form of technology in order to provide the service required.
24. To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment.
25. To develop and maintain a sound working knowledge of the control centre and the range of alarms
26. Telecare and Telehealth and maintain knowledge of basic building trade practices and materials.
27. To participate and maintain knowledge of SMBCs Emergency Planning procedures, receiving telephone calls and co-ordinate the appropriate action for major emergencies and serious incidents.
28. To train, assist and give instructions to new employees and officers internally and externally on the use of other scheme equipment.
29. To contact colleagues and arrange emergency cover for sickness or any other absence.
30. To actively promote the Community Alarms service and assist in the implementation of the marketing strategy.
31. To attend and participate in Team Meetings.
32. To undertake safety checks on the fleet vehicle used in the course of the duties.
33. To provide emergency first aid, lifting and handling as required, for which appropriate training will be given.
34. To collect service charges owing from clients as required, ensuring the completion and provision of a receipt whilst adhering to procedures. These amounts will not exceed £
Person Specification
Experience
Essential
35. Experience of and proven sustained commitment to working with vulnerable people in a caring capacity within their own home, and/or in a residential setting.
36. Experience of Social alarm or similar equipment within a Control Centre or other environment.
37. Experience of using modern ICT packages, paying attention to detail when inputting sensitive data.
38. Experience of prioritising emergency calls and ensuring primary calls are responded to first.
Qualifications
Essential
39. Literacy Level 2 qualification as a minimum or equivalent.