Working for Hochiki Europe At Hochiki Europe we believe that our customers deserve the best, both in terms of the manufactured product, but also the service we offer. We know that our people are key to our ongoing success, and we recognise the value and contribution that our teams make. In return can offer full and rewarding careers, competitive benefits and great opportunities in a supportive and dynamic environment. Department: Supply Chain Location: Chatham Role Purpose Responsible for sales support of Hochiki’s products to UK and Northern Ireland customers. Who you’ll report to: Supply Chain Team Leader- UK What you’ll be doing: • Processing customer orders for the UK market using the company’s ERP system • Sending order confirmations daily • Sending customer proof of deliveries • Systematically following up on UK customer enquiries and quotation requests received • Releasing customer orders to the warehouse for dispatch • Liaising with local freight forwarders obtaining quotations for shipping and arranging collection of goods and obtaining proof of deliveries • Close liaison is necessary with other departments, e.g.: Purchasing, Technical, Planning, RSM’s, Credit Control, Warehouse & Goods In • Assisting the supply chain team, as appropriate when workload permits • Any other duties as required by the Supply Chain Team Leader as appropriate to allow for the smooth running of the department • Calling and emailing customers with order status updates • Managing and dealing with the daily call intake Who you’ll be working with: - UK customers - Internal Departments, up to Management level - Forwarders Person Specification We are looking for individuals who are highly motivated and have a passion to contribute to the success of Hochiki. In addition to this, you will possess the following: Qualifications • Essential: GCSE in English and Mathematics (or Equivalent) Experience • Essential: Training will be provided as required • Desirable: Previous experience in a similar role within a Supply Chain department Knowledge • Essential: UK Customer Service skills Desirable: Fire Detection products Technical skills • Essential: Computer Literate with knowledge of Windows operating system • Desirable: SAP Personal qualities - Strong communicator verbally and written - Pro-active and able to take ownership - An analytic approach to problem solving - A good thinker and active listener - Good time management skills - Good problem-solving skills - Self-starter with the ability to quickly learn about new processes