Supporter Care and Admin Officer
Contract Type: Permanent Full time
Salary: From £30,075 to £33,416 per annum. It is Concern’s policy to start new employees at the beginning of their pay band.
Location: Belfast
Closing Date: 4 April 2025
About Concern Worldwide (UK)
For over 50 years, Concern has been working to make its vision a reality. Today, a global team of over 3,900 highly skilled and dedicated professionals work with more than 30 million people living in the most difficult situations across 25 of the world’s poorest countries. Concern works to rebuild lives, livelihoods and communities in humanitarian crises arising from conflict or natural disasters, increasingly related to climate change.
About the Role
We are seeking an organised, proactive, and resourceful Supporter Care and Admin Officer to support the UK Supporter Manager in ensuring the smooth day-to-day running of the function, as well as the provision of excellent supporter services. The role will also ensure efficient operations and facilities management of our Northern Ireland (NI) office, providing ad hoc administrative support to the NI Director, as well as facilities and admin support to the NI retail function when required.
About You
The ideal candidate will have a background in supporter care, customer service, or donor relations and proven ability to handle inquiries professionally. You will have experience with financial administration e.g. petty cash, expense processing, purchase orders and have excellent attention to detail along with problem-solving skills. You will have a strong commitment to the values of an international development charity, including diversity, equality, and inclusion and the ability to handle confidential information with discretion. This role requires adaptability, effective communication, and the ability to work both independently and as part of a team in a fast-paced environment.
Benefits
• 25 days’ annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year’s Day
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
How to apply:
Please complete your application form by the 4th April 2025. Interviews are scheduled to take place on 16th April 2025.
Candidates must be legally entitled to work in the UK at the time of application.
This position requires pre-employment/compliance checks, including a criminal record self-declaration form and a basic AccessNI check.
Equal opportunity
Concern Worldwide (UK) is committed to diversity, equity and inclusion. It encourages applications from candidates of all backgrounds and experiences. #J-18808-Ljbffr