Senior Sales Associate I/Keyholder - CE UK Braintree Outlet (40 Hours)
Company Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible.
Primary Purpose
The Senior Sales Associate contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills and service training. You will be responsible for meeting personal sales and productivity goals and delivering service that meets or exceeds expectations. You will represent Coach to the consumer, act as an ambassador of the brand, and ensure customers’ needs are consistently exceeded.
Profile
The successful candidate will demonstrate the following proficiencies:
1. Understand how individual productivity impacts the store;
2. Behave like a brand ambassador;
3. Model sales behaviours taught in company sales training programs;
4. Maintain high energy on the sales floor;
5. Consistently achieve sales goals;
6. Able to work with multiple customers simultaneously;
7. Consistently anticipate and meet customers’ needs;
8. Service all customers according to the Coach Approach standards;
9. Participate as a team member and encourage the team to meet and exceed performance standards;
10. Champion company initiatives and support management decisions;
11. Demonstrate professional ethics.
Further Requirements
1. Previous management experience in a luxury retail service environment preferable;
2. High school diploma or equivalent; college degree preferred;
3. Possess current knowledge of fashion trends and competition in the marketplace;
4. Knowledge of cash register systems and basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet);
5. Ability to communicate effectively with customers and team (both oral and written), manoeuvre sales floor, and meet moderate stockroom lifting and store climbing requirements;
6. Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, and holidays.
Our Competencies for All Employees
1. Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others;
2. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions;
3. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers;
4. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably;
5. Drive for Results: Can be counted on to exceed goals successfully;
6. Interpersonal Savvy: Relates well to all kinds of people, builds appropriate rapport;
7. Learning on the Fly: Learns quickly when facing new problems; open to change.
Our Competencies for All People Managers
1. Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately;
2. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments;
3. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.
#J-18808-Ljbffr