Job summary Were looking for a friendly, organised, and reliable Administrator / Receptionist to join our welcoming GP practice team. This is a dual role, with your time evenly split between front-desk reception and admin supportoffering variety and a rewarding day-to-day experience. As the first point of contact for many of our patients, were seeking someone approachable, compassionate, and confident in both face-to-face and telephone interactions. Youll also support the wider team with essential back-office tasks that keep the practice running smoothly. Your key responsibilities will include: Welcoming patients and visitors with warmth and professionalism Handling calls, booking appointments, and signposting to appropriate services Providing clerical support to GPs, nurses, and other staff Managing correspondence, referrals, and medical records Supporting communication between the practice, hospitals, and other services Were looking for someone with a can-do attitude, strong IT/admin skills (training provided), and the ability to stay calm under pressure. Previous NHS or GP practice experience is desirable, but not essential. This is a full-time role, Monday to Friday, with one Saturday shift per month (10:0014:30). Main duties of the job In this varied dual-role, youll split your time between reception and administrative tasks to help support the smooth running of our GP practice. On reception, youll welcome patients, handle phone calls, book appointments, and manage day-to-day enquiries with warmth and professionalism. You'll also play a key role in ensuring the practice is opened and closed safely, and that all front-desk procedures are followed. Behind the scenes, your admin work will include handling incoming and outgoing mail, updating medical records, preparing documents for couriers, and completing general office duties like filing, photocopying, and assisting with referrals. Youll work within clear protocols and be fully trained on our systems and procedures. This is a great opportunity for someone who enjoys both patient-facing work and behind-the-scenes organisation, and is looking to be part of a friendly, supportive team. About us We are a well-established, purpose-built GP practice in South East London (Zone 3), caring for a diverse and growing list of over 10,000 patients. With consistently high QOF achievement and a strong CQC rating, we pride ourselves on delivering high-quality, patient-centred care. Our services include in-house Dermatology, Diabetes care, Minor Surgery, and Care of the Elderly, alongside active involvement in teaching and developing the next generation of healthcare professionals. Youll be joining a friendly, supportive, and highly organised team made up of experienced GPs, nurses, HCAs, admin and reception staff, and a dedicated management team. We work collaboratively with a strong team spirit and shared commitment to excellent patient care. Were currently undergoing a full practice renovation to modernise our spacethis includes the addition of a brand-new floor dedicated to admin and extra clinical rooms, creating an even better environment for staff and patients. We offer a positive working atmosphere where learning and development are encouraged. Whether youre looking to grow your skills or explore special interests, well support you every step of the way. Date posted 23 April 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A2948-25-0002 Job locations 186 Brownhill Road London SE6 1AT Job description Job responsibilities Main Duties and Responsibilities As a member of the Practice administration team, you will be responsible for a wide range of administrative and reception duties. Tasks may vary depending on the needs of the Practice, under the direction of the Senior Receptionist and/or Practice Manager. Reception & Front Desk: Opening and closing the practice in line with security protocols Providing a friendly and efficient reception service for patients, carers, and visitors Handling appointment bookings (in person and by phone), including home visits and telephone consultations Answering general enquiries and directing patients appropriately Giving out prescriptions to patients or their representatives Managing the reception area, keeping it tidy and organised Administration: Processing incoming and outgoing mail Filing, retrieving, photocopying, scanning, and general clerical work Handling repeat prescription requests in line with Practice protocols Data entry and updating clinical systems Monitoring stationery and informing relevant staff when supplies are low Coordinating with couriers for samples and documentation Communication & Messaging: Responding to internal Day Book tasks and messages Taking and passing on messages accurately to GPs and other team members Recording all calls and patient interactions in the medical record Coordinating visit requests in accordance with Practice policy Liaising with external agencies, hospitals, and community services Patient Care & Environment: Preparing consulting rooms for clinical use (e.g., turning on systems, ensuring tidiness) Restocking clinical rooms as needed Assisting clinicians as a chaperone when required Triaging patients to other services where appropriate (e.g., voluntary sector) Assisting in complaints handling by informing patients of the Practices procedures Ensuring kitchen and staff areas are clean, and refreshments are provided as needed Managing clinical waste appropriately Keeping noticeboards and information areas up to date and clutter-free Requirements of the Role Essential: A strong understanding of the need for confidentiality Good judgment, resourcefulness, and local knowledge Excellent communication skills A courteous and professional manner Confidence in using IT systems (full training provided) Desirable: Previous experience in a GP practice or healthcare setting Team Responsibilities Foster a supportive and communicative working environment Support colleagues and maintain a collaborative team culture Be flexible in providing cover and supporting day-to-day operations Assist with the smooth running of both the main and branch sites Open and close the premises as required Confidentiality You will have access to sensitive patient and practice information. It is essential that all information is handled in line with GDPR, Practice policies, and professional standards. Any breach of confidentiality may result in disciplinary action. Health & Safety You are expected to: Follow all health and safety guidelines, including infection control measures Keep work areas clean and hazard-free Use personal safety systems as instructed Report any hazards or incidents promptly Complete annual infection control training Child and Adult Protection You are responsible for safeguarding the welfare of all patients, particularly vulnerable adults and children, and must follow local and national safeguarding policies. Equality and Diversity You must respect the rights, privacy, dignity, and beliefs of all patients, carers, and colleagues, and work in a manner that is inclusive and non-discriminatory. Personal and Professional Development You are expected to: Participate in annual appraisals and regular training Take responsibility for your learning and development Support the training of others where appropriate Quality & Service Improvement Monitor and contribute to the continuous improvement of the service Reflect on your own performance and make constructive suggestions Participate in audits and feedback sessions Communication Communicate clearly with patients, colleagues, and external professionals Adapt communication methods to meet individual needs Contributing to Practice Services Apply Practice policies, standards, and guidelines in your work Actively participate in the implementation of new services or processes Engage with audit and service reviews as required Data Protection This role involves handling confidential data in line with the Data Protection Act. You must process information fairly and lawfully, only for the purpose for which it was obtained, and only disclose it to authorised individuals or agencies. Job description Job responsibilities Main Duties and Responsibilities As a member of the Practice administration team, you will be responsible for a wide range of administrative and reception duties. Tasks may vary depending on the needs of the Practice, under the direction of the Senior Receptionist and/or Practice Manager. Reception & Front Desk: Opening and closing the practice in line with security protocols Providing a friendly and efficient reception service for patients, carers, and visitors Handling appointment bookings (in person and by phone), including home visits and telephone consultations Answering general enquiries and directing patients appropriately Giving out prescriptions to patients or their representatives Managing the reception area, keeping it tidy and organised Administration: Processing incoming and outgoing mail Filing, retrieving, photocopying, scanning, and general clerical work Handling repeat prescription requests in line with Practice protocols Data entry and updating clinical systems Monitoring stationery and informing relevant staff when supplies are low Coordinating with couriers for samples and documentation Communication & Messaging: Responding to internal Day Book tasks and messages Taking and passing on messages accurately to GPs and other team members Recording all calls and patient interactions in the medical record Coordinating visit requests in accordance with Practice policy Liaising with external agencies, hospitals, and community services Patient Care & Environment: Preparing consulting rooms for clinical use (e.g., turning on systems, ensuring tidiness) Restocking clinical rooms as needed Assisting clinicians as a chaperone when required Triaging patients to other services where appropriate (e.g., voluntary sector) Assisting in complaints handling by informing patients of the Practices procedures Ensuring kitchen and staff areas are clean, and refreshments are provided as needed Managing clinical waste appropriately Keeping noticeboards and information areas up to date and clutter-free Requirements of the Role Essential: A strong understanding of the need for confidentiality Good judgment, resourcefulness, and local knowledge Excellent communication skills A courteous and professional manner Confidence in using IT systems (full training provided) Desirable: Previous experience in a GP practice or healthcare setting Team Responsibilities Foster a supportive and communicative working environment Support colleagues and maintain a collaborative team culture Be flexible in providing cover and supporting day-to-day operations Assist with the smooth running of both the main and branch sites Open and close the premises as required Confidentiality You will have access to sensitive patient and practice information. It is essential that all information is handled in line with GDPR, Practice policies, and professional standards. Any breach of confidentiality may result in disciplinary action. Health & Safety You are expected to: Follow all health and safety guidelines, including infection control measures Keep work areas clean and hazard-free Use personal safety systems as instructed Report any hazards or incidents promptly Complete annual infection control training Child and Adult Protection You are responsible for safeguarding the welfare of all patients, particularly vulnerable adults and children, and must follow local and national safeguarding policies. Equality and Diversity You must respect the rights, privacy, dignity, and beliefs of all patients, carers, and colleagues, and work in a manner that is inclusive and non-discriminatory. Personal and Professional Development You are expected to: Participate in annual appraisals and regular training Take responsibility for your learning and development Support the training of others where appropriate Quality & Service Improvement Monitor and contribute to the continuous improvement of the service Reflect on your own performance and make constructive suggestions Participate in audits and feedback sessions Communication Communicate clearly with patients, colleagues, and external professionals Adapt communication methods to meet individual needs Contributing to Practice Services Apply Practice policies, standards, and guidelines in your work Actively participate in the implementation of new services or processes Engage with audit and service reviews as required Data Protection This role involves handling confidential data in line with the Data Protection Act. You must process information fairly and lawfully, only for the purpose for which it was obtained, and only disclose it to authorised individuals or agencies. Person Specification Qualifications Essential Qualifications GCSE grade A to C in English and Maths Desirable Worked in the NHS or healthcare setting Experience Essential Previous experience of dealing with the public Previous administrative experience Experience of working with people Desirable Previous experience with EMIS Previous data entry experience Previous work in healthcare setting Person Specification Qualifications Essential Qualifications GCSE grade A to C in English and Maths Desirable Worked in the NHS or healthcare setting Experience Essential Previous experience of dealing with the public Previous administrative experience Experience of working with people Desirable Previous experience with EMIS Previous data entry experience Previous work in healthcare setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Parkview Surgery Address 186 Brownhill Road London SE6 1AT Employer's website https://parkview-surgery.co.uk/ (Opens in a new tab)