Join our Whatsapp channel for offers, updates and our weekly video. Follow us today.
Remember we can beat any competitor price.
* You have 0 samples in your samples basket
We'd love to hear from you. Fill in this short application form.
DCTUK.com are seeking a Residential & Sales Support Executive to join the current Aintree-based sales team looking after our domestic customers. You’ll have the energy of Usain Bolt, mixed with the empathy of Martin Lewis, combined with the drive of Richard Branson.
We'll look after you! Every team member enjoys:
A bonus structure on top of your basic salary. Not pie in the sky targets, but achievable KPIs.
Non Contributory Private medical insurance that improves as you progress with the business.
Contributory Pension contributions that grow the longer you stick around.
Free lunch Fridays every week.
One on one ongoing sales training.
A positive work environment that cares for you as a person and is willing you to succeed and improve personally and professionally.
DCTUK.com is a disrupter in the flooring industry and we're doing things differently! We're not suited and booted, we're the ripped jeans and hoody of the industry and our passion is to deliver for our customers every single time.
The role requires passion, desire, and the ability to listen to a customer and identify their needs, a desire for self-improvement, for using the latest technology (video calls etc), and a candidate capable of thinking on their feet.
The successful candidate will be responsible for presenting DCTUK's entire residential flooring offering to domestic customers through live-chat, phone calls and by email. Organisation is key to this role, and also the ability to learn products and put forward the correct product for the application. Our aim is to get a 5 star review with each customer interaction therefore a desire to excel at customer service is paramount to this role.
Holidays: 28 per year including bank holidays
Full job description
DCTUK.com are seeking a Residential & Sales Support Executive to join the current Aintree-based sales team looking after our domestic customers. You’ll have the energy of Usain Bolt, mixed with the empathy of Martin Lewis, combined with the drive of Richard Branson.
We'll look after you! Every team member enjoys:
* A bonus structure on top of your basic salary. Not pie in the sky targets, but achievable KPIs.
* Non Contributory Private medical insurance that improves as you progress with the business.
* Contributory Pension contributions that grow the longer you stick around.
* Free lunch Fridays every week.
* One on one ongoing sales training.
* A positive work environment that cares for you as a person and is willing you to succeed and improve personally and professionally.
DCTUK.com is a disrupter in the flooring industry and we're doing things differently! We're not suited and booted, we're the ripped jeans and hoody of the industry and our passion is to deliver for our customers every single time.
The role requires passion, desire, and the ability to listen to a customer and identify their needs, a desire for self-improvement, for using the latest technology (video calls etc), and a candidate capable of thinking on their feet.
The successful candidate will be responsible for presenting DCTUK's entire residential flooring offering to domestic customers through live-chat, phone calls and by email. Organisation is key to this role, and also the ability to learn products and put forward the correct product for the application. Our aim is to get a 5 star review with each customer interaction therefore a desire to excel at customer service is paramount to this role.
Holidays: 28 per year including bank holidays
Work Location: In person
Supplemental pay type:
* Bonus Scheme
* Performance Bonus
* Yearly Bonus
Responsibilities
* Generating sales from residential customers by providing live-chat support to online customers, answering phone calls, and replying to emails.
* Proactively contacting by phone any residential customers who request samples to offer support and guiding them through the sales funnel.
* Recommending products to prospective commercial and residential customers that present smaller projects.
* Taking occasional orders from commercial customers and supporting the commercial sales team when required.
* Contact residential fitting enquiries to see if they would like the materials and provide fitter details to help them get a fitter on board.
* Hit monthly sales targets and support the growth of online sales by providing quick live-chat support and discount codes when required.
* Prospecting commercial customers when required to warm leads for the commercial team.
Desired skills and experience
* A great personality - you’ll be energetic, fun, and confident.
* A passion for helping customers and servicing them to a high standard.
* A flair for organisation and ensuring notes and customer orders are added to the system correctly and without errors.
* Experience in telesales and multi-tasking (ideally live-chat support and telephone calls).
* Confident phone manner with an impatience to get the next order on the system to hit targets and take your sales to the next level.
Our core values:
Honesty - Honesty and integrity are the core of our business. Clear communication within our team and with our customers is our priority to ensure that their needs are met.
Innovate - Disrupt from good to GREAT: we are constantly seeking new and better ways to do things in order to stay ahead of the curve within the flooring industry and have fun along the way.
Discipline - Consistency is key. We are organised and efficient in our work and we do our best to not let distractions and disruptions get in the way of productivity. We do things properly we move fast and keep it simple.
Unstoppable - we are an unstoppable team and we don’t give up when things get tough. Instead we are relentless we are focused and we keep pushing through in order to find ways to overcome any challenges that may come our way. Let’s go.
Find All Open Vacancies
Visit our Careers page for all the latest vacancies.
#J-18808-Ljbffr