Our Climbing Team are expanding We are looking for Casual Climbing Assistants to join our team to help support during busy times, holidays and additional sessions. We are looking for people who are available to cover our busiest times which are: Monday to Friday 4pm to 7pm Saturday and Sunday 10am - 6pm There will be shifts available during term time and during academic holidays. If you already climb or if you have an interest in learning to climb, we would love to hear from you The Role Every day is different at the YMCA climbing wall; our diverse mix of regular climbers, school visits, birthday parties and new climbers mean you will meet loads of different people every day all at different climbing abilites. You will: Provide a warm welcome at our Climbing Reception Take payments, complete disclaimers and answers any questions customers may have. Provide help and guidance to people using the climbing wall Supervising the clip and climb area You might also get the opportunity to climb the wall yourself to re-set the routes. You will support with sessions for all ages and abilities, ensuring an exceptional visitor experience. Once you have been fully inducted and trained on our processes and procedures it is important you following Health & Safety procedures and YMCA Newark & Sherwood policies and procedures at all times and attending additional training where required. You will also: Ensure that all climbers have completed/obtained the necessary pre-session requirements. Maintain the highest customer service standards Ensure that all necessary checks are carried out regularly on all climbing walls and that boulders and climbing routes are reset on a regular basis to a high standard to keep the climbing facility fresh and interesting for visitors. Ensure the Climbing Centre is clean and tidy for visitors. Deal with accidents and incidents as they arrive, recording appropriately. Use your own previous climbing experience and training to instruct adults and children of all abilities. We would look for you to be flexible and be available to work evenings and weekends, mostly rota ’ed in advance but able to cover at short notice if needed. About You We are looking for confident, outgoing people who are able to engage and positively interact with our customers. You will be welcoming, friendly and love talking to people. You might be a passionate climber already and we would encourage your love of climbing to translate in your ability to teach, inspire and engage children, young people and adults who use our wall. You will need to be equally comfortable talking to a group of children for the Clip n Climb safety briefing as answering questions from an Adult climber. Your excellent customer service skills will mean you are confident enough to speak with customers, give a warm welcome to anyone coming into the centre but also confident enough to stop someone if they are about to put themselves or others at risk. You might already have worked as a Climbing Assistant/Instructor and we would absolutely welcome your experience and expertise too. Your previous experience will give you a fantastic start but we would also be delighted to support your continual development and provide you the opportunity to undertake further training and qualifications with us. This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.