The Director of Customer Experience for Halton Housing is responsible for driving a culture of really getting to know our customers, listening to what they tell us and working with them, and key business areas to shape the best possible services we can.
We are looking for a dynamic, customer-focused and experienced leader to join our senior leadership team to help shape this crucial part of our business.
Client Details
We strive for every Halton Housing customer to have a great experience every time they engage with us. The Director of Customer Experience is responsible for driving a culture of really getting to know our customers, listening to what they tell us and working with them, and key business areas to shape the best possible services we can.
We are looking for a dynamic, customer-focused and experienced leader to join our senior leadership team to help shape this crucial part of our business. With the ability to think strategically whilst managing operational delivery at pace, we are looking for someone who can also represent our business with gravitas and influence within Halton, and more widely across the sector as required.
This role is responsible for leading many of our key customer-facing operational services, ensuring regulatory and legislative compliance across all areas of their responsibility, and developing and embedding an impactful customer experience strategy that keeps customers firmly at the heart of everything we do.
This is an exc...