Field Support Executive
Worthing, West Sussex
£26,000 per year plus performance-based bonus
Full time, Permanent
Join Abbie, Issy, Tara, Zoe – under the guidance of our Field Support Manager, Kyla – and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained.
On the surface, we pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. Under the surface, we are a collaborative and supportive group that work well together and like to have fun whilst achieving our goals.
If you're ready to make a meaningful impact, we’d love to have you on board.
What we can offer you in return*
* A competitive salary of £26,000 per year
* Annual performance based bonus of £3,000 per year (paid quarterly)
* Four free Health Assessments per year, which can be used by yourself, family or friends
* A further 50% off any additional testing
* 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!
* Sophos@Home protection
* EAP Scheme
* Company sick pay scheme
* Enhanced family leave
* Life Insurance
* Employee referral bonus scheme of up to £1,000
* Matched company pension (up to 5% or up to capped amount)
* Cycle to Work Scheme
* Employee Charity Sponsorship Scheme
* Discounted Gym Membership
* Home office allowance – yearly allowance of £130 to make working from home more comfortable!
*After qualifying period & subject to terms and conditions and/or eligibility.
You’ll be responsible for…*
* Using key business systems to manage tickets raised by the Field Team and respond in a timely manner in line with agreed SLA’s
* Managing the Field Support telephone line and click to chat function, to ensure that all queries are dealt with as soon as they arise
* Organising own workloads and priorities on a day-to-day basis
* Researching and answering all queries, liaising with other departments if required and take appropriate action
* Booking hotel accommodation for the Field Team working towards agreed KPI’s to minimise costs
* Working closely with the results team to proactively chase and update any outstanding
* Biometrics and ECG Results that occur and highlight potential trends to the HAS Managers so that further training can be provided
* Liaising effectively with relevant team members to ensure smooth running clinics
* Assisting with rota requests and/or cancellations/reschedules and sickness cover supporting the Resource Planner
* Reviewing timesheets and expenses. Ensure that these have been completed and approved
* Supporting HAS Managers through note taking on key investigations and disciplinary meetings
* Taking full responsibility for regularly updating own knowledge against all field regulations, company products, processes, and procedures
*There may be on call requirements for this role
The Hours
* Full time – 37.5 hours per week total
* Permanent
* Hybrid – minimum of 1-2 days in our Worthing Head Office per week
* Able to work any days between Monday to Sunday
* Able to work any times between 6am and 10pm
* Currently the rota for this role is either 7am - 5pm or 11am - 9pm (this will be during the weekdays), weekends will be 8am - 6pm. Please note these hours could change based on rota/role requirements
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